Scottish Power!!!

Dmonaghan

Hi there, hoping for some advice, apologies in advance for the long winded first post.

Basically around 10 months ago I started getting letters from Scottish Power telling me I owed stupid amounts of money for months of unpaid bills which was impossible because when I moved into my 1 bedroom flat 2 years previously I set everything to come off as a direct debit and it still is to this day so getting these letters I was a bit miffed. A quick call and I was told don't worry we know its not yours however the letters kept coming. Now I started to take more notice as the bills were coming in at 300+ 500+ 700+. Crazy amounts for a 1 bedroom flat and damn near impossible. I rang them up demanding answers and to be honest I got something. The guy downstairs hasn't being paying his bill but somewhere down the line the meters have been mixed up. Months are now passing, I'm getting threatening letters, which I'm told to ignore, my direct debit is now stopped until they get to the bottom of it. Important to note that every single time on the phone on a weekly basis I gave a meter reading. I check my app periodically to see my bills and usage during this time I'm 1200-1500 in debit. Seeing this and the letters on top of getting absolutely nowhere on the phone to them left me fuming. In April/ May of this year it was finally sorted and the in debit was changed to in credit, I forget the terminology but I'm sure it was called back writing or back dating they told me and was assured everything was sorted. At this point I was just relieved to not have to make my weekly phonecall listening to their mundane hold music. Fast forward to around a month ago, I check my app. I look at the bills, they had taken over £700 in one month for April, the month it was said to be fixed, then every other month around £100 as said before this is damn near impossible for a 1 bedroom flat that I'm barely in because of work. I called up again explained everything I've just written here, I'm told I will get a phonecall from the escalated complaints team again, so I did, which is also a bit of a farce because they are basically calling you to tell you someone else will call you, they told me a specialised team will be in touch within 3 days because this has went longer than 90 days without being resolved. No phonecall after three days so I call them AGAIN. I get the most unhelpful staff members to date including a call handler telling me they no longer take meter readings at the door, I hadn't given a meter reading in over 2 years, this enraged me to say the least because this is !!!!!!!! quite frankly. I was quickly told by another staff member this was nonsense and shouldn't have been told false information. Next up was a manager who said I need to raise another promise ID for you because it hadn't been done properly. Another three working days pass yet again no phone call. I call again! This time I'm told there is no point raising another because it will just go back to the bottom of the list. So now I'm 2.5 weeks later after being promised a call back within 3 days and every time I call they tell me there is nothing that can be done this is procedure. Is there anything I can do ?

Dmonaghan

:money::money::money:

pogofish

So it looks like no change with Scottish Power then!

They couldn't manage to get a correct bill together if they wanted to.

Nearly pushed my other half over the edge with their constant and aggressive debt demands - yet backed-down rapidly when I got on the case and insisted they go back through every payment on their system till we found where the money went - it had been accounted against the wrong months in the wrong years.

It turned-out we were actually in considerable credit. No apology, no explanation and they did it all over again within six months.

It goes without saying that I am no longer a Scottish Power Customer and will never even consider them again. :mad:

footyguy

Dmonaghan wrote: »

Hi there, hoping for some advice, apologies in advance for the long winded first post.

Basically around 10 months ago I started getting letters from Scottish Power telling me I owed stupid amounts of money for months of unpaid bills which was impossible because when I moved into my 1 bedroom flat 2 years previously I set everything to come off as a direct debit and it still is to this day so getting these letters I was a bit miffed. A quick call and I was told don't worry we know its not yours however the letters kept coming. Now I started to take more notice as the bills were coming in at 300+ 500+ 700+. Crazy amounts for a 1 bedroom flat and damn near impossible. I rang them up demanding answers and to be honest I got something. The guy downstairs hasn't being paying his bill but somewhere down the line the meters have been mixed up. Months are now passing, I'm getting threatening letters, which I'm told to ignore, my direct debit is now stopped until they get to the bottom of it. Important to note that every single time on the phone on a weekly basis I gave a meter reading. I check my app periodically to see my bills and usage during this time I'm 1200-1500 in debit. Seeing this and the letters on top of getting absolutely nowhere on the phone to them left me fuming. In April/ May of this year it was finally sorted and the in debit was changed to in credit, I forget the terminology but I'm sure it was called back writing or back dating they told me and was assured everything was sorted. At this point I was just relieved to not have to make my weekly phonecall listening to their mundane hold music. Fast forward to around a month ago, I check my app. I look at the bills, they had taken over £700 in one month for April, the month it was said to be fixed, then every other month around £100 as said before this is damn near impossible for a 1 bedroom flat that I'm barely in because of work. I called up again explained everything I've just written here, I'm told I will get a phonecall from the escalated complaints team again, so I did, which is also a bit of a farce because they are basically calling you to tell you someone else will call you, they told me a specialised team will be in touch within 3 days because this has went longer than 90 days without being resolved. No phonecall after three days so I call them AGAIN. I get the most unhelpful staff members to date including a call handler telling me they no longer take meter readings at the door, I hadn't given a meter reading in over 2 years, this enraged me to say the least because this is !!!!!!!! quite frankly. I was quickly told by another staff member this was nonsense and shouldn't have been told false information. Next up was a manager who said I need to raise another promise ID for you because it hadn't been done properly. Another three working days pass yet again no phone call. I call again! This time I'm told there is no point raising another because it will just go back to the bottom of the list. So now I'm 2.5 weeks later after being promised a call back within 3 days and every time I call they tell me there is nothing that can be done this is procedure. Is there anything I can do ?

Does your latest bill now refect the actual consumption according to your meter and according to the time you have been supplied by SP?

Do your bills also include the monthly DD payments you say you made to SP?

If there is any issue, please follow the suppliers complaint procedure.