NPOWER & Westcot up to their old tricks again!

hollie.weimeraner

My son was in rented accommodation and left 4 1/2 years ago. At the time he settled his NPower bill and thought that was it.
Unfortunately 18 months ago he was approached by Westcot chasing an unpaid bill for a period immediately after he had vacated the property.
He chased this up with Westcot and NPower, provided all the evidence of having paid the bill and they said that was the end of the matter. Unfortunately he got nothing in writing.
Roll on to this week and Westcot have contacted both him and me (they have my telephone number somehow as a contact for him) chasing the debt once again.
He has unfortunately moved bank accounts and no longer has proof of his last payment and is unable to find the email he sent to NPower to prove he settled the bill.
We will be trying to contact his old landlord to find out the date he moved out but NPower should have a record of his last payment and closing the account.
Any advice will be welcome - he has already raised a formal complaint with NPower but I am not hopeful this will achieve anything

nPower

hollie.weimeraner wrote: »

My son was in rented accommodation and left 4 1/2 years ago. At the time he settled his NPower bill and thought that was it.
Unfortunately 18 months ago he was approached by Westcot chasing an unpaid bill for a period immediately after he had vacated the property.
He chased this up with Westcot and NPower, provided all the evidence of having paid the bill and they said that was the end of the matter. Unfortunately he got nothing in writing.
Roll on to this week and Westcot have contacted both him and me (they have my telephone number somehow as a contact for him) chasing the debt once again.
He has unfortunately moved bank accounts and no longer has proof of his last payment and is unable to find the email he sent to NPower to prove he settled the bill.
We will be trying to contact his old landlord to find out the date he moved out but NPower should have a record of his last payment and closing the account.
Any advice will be welcome - he has already raised a formal complaint with NPower but I am not hopeful this will achieve anything

Hi hollie.weimeraner

Thank you for posting, I'm sorry to hear your son is experiencing problems with his account. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

Thanks

Vicky

hollie.weimeraner

nPower wrote: »

Hi hollie.weimeraner

Thank you for posting, I'm sorry to hear your son is experiencing problems with his account. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

Thanks

Vicky

Thank you, I will contact him later and forward his details