Washing machine glass door shattered

martinsurrey

spadoosh wrote: »

Nope, they will investigate the matter and state what they thinkis most likely to have caused it.

An assumption.... what you mean like the balance of probabilities? The thing they use in the court they would use to decide a case like this?

So what is the probability that the OP did it to try and get a free washer?

Will your expert be assessing that in "their most likely cause"? They are a damn good washing machine engineer if they can do that!

In all likely hood they'll say it was either caused by an impact (without stating a cause) or heat expansion stress on a crack (without stating a cause of the crack), neither of which are proof of a latent manufacturing defect.

The reason people are being rather hard on this one is that the op needs to demonstrate that it was a manufacturing defect, which is near impossible since every other potential cause of broken glass looks identical when you are just looking at a pile of broken glass.

unholyangel

I'm actually wondering if perhaps something from inside the machine has caused the damage.

I wouldn't have expected the glass from the door to be able to punch holes in the drum. Or for glass from the door to shred clothes if it was at the end of the wash cycle (rather than perhaps its spin cycle).

I appreciate things don't always happen like you would expect them to (plus I'm not a white goods engineer), so perhaps my expectations are wrong, but I would've thought the resulting damage would be more likely if something had perhaps broken inside the machine, been ricocheted/forced through the drum, into the washing to eventually hit the door and break it.

baza52

perhaps the OP has exagerated a little bit and the shredded clothes and holes in the drum are not that bad.

Fosterdog

spadoosh wrote: »

This is a consumer protection site and the advice so far has been bend over and take it. Such a shame. Op look at your rights, you are protected. Ok it needs arguing and some might not think that worthwhile but thats their choice. If you want to pursue this, youre well within your rights. But you will need to argue your case.

It’s actually a consumer rights site rather than consumer protection, there is a difference.

Ultimately the reason the same advice has been given by everyone but you is because the law is there to keep things fair for both consumer and retailer, not just to get consumers what they want whether it is reasonable or not.

In this case due to the age of the machine, if OP wants to enforce their “rights” it is down to them to get actual proof of the cause which in the case of already broken/shattered glass will be impossible. There is nothing saying that it just has to be based on the balance of probabilities, the law is quite clear that it has to be a proven inherent fault for OP to have a valid claim after this length of time.

Under the circumstances an offer of 50% refund is incredibly generous and if pushed they could revoke that offer (which they are entitled to do) and insist that OP proves an inherent fault, which will be impossible leaving OP with no valid claim for even a partial refund.

As already said by pinkshoes a 50% refund on a £200 machine at 17 months is reasonable even with a proven inherent fault. Less so if it was a £1000 machine but to get £500 back without the need to prove anything is still the retailer going above and beyond what the law says they have to, there are very few retailers left out there who would make an offer like this without proof, most of us know that so would bite their hand off at what they have offered.

LadyDee

Perhaps a replacement glass (or complete door) would be easier than haggling over what % of the original cost is due? If the manufacturer arranged the replacement at their cost and compensated you a fair amount for any clothes that were damaged?

Ganga

LadyDee wrote: »

Perhaps a replacement glass (or complete door) would be easier than haggling over what % of the original cost is due? If the manufacturer arranged the replacement at their cost and compensated you a fair amount for any clothes that were damaged?

I believe the drum was also damaged by the broken glass ( i always thought that the doors were made of plastic ):rotfl: