city index

lee2009

so mybe someone may be able to advice i lost 8k spreadbetting due to a well know application that freeezes amongst other problems. Well documented cases of same thing happening wit many customers.

When i contacted company they refused to put me bk to where i should of been after i couldnt close out trades. Eventually after investigation shown clauses that say will not be liable for loss or opprortunity. And state they wont reimburse as deemed nothing wrong and not liable..

I read consumer right act and fairness and good faith this term is surely not legally binding due to fairness rules anyone advise ? @leeadamson2009 twitter

dacouch

Try this guy on twitter @gondorffhenry

OlliesDad

Am I right in thinking that you have already taken this to Financial Ombudsman and they found in the company's favour?

lee2009

It has and not exactly no still in talks with them about this and above definition to be clearer. They couldnt do anything else becuase of this clause and then proving what happened is next step. Has gone to fca who have filed tis against the company of concern.

This company seem to hide behind fos without give a dman about what they are doing so upto someone to take this further. Been speaking to fos again today who relooking at this term.

lee2009

OlliesDad wrote: »

Am I right in thinking that you have already taken this to Financial Ombudsman and they found in the company's favour?

your names familiar seen it before somewhere ....:)

lee2009

dacouch wrote: »

Try this guy on twitter @gondorffhenry

Thanks for that have done

pmduk

Surely once you knew the app freezes it was foolish to conti nue using it for gambling?

lee2009

i had some problems which i complained about they refused to help any further after complaining. the freezing started at first i thought was strange more trades more it happened. Once it was freezing likeit was i took far in i becuae of freezing couldnt cut losses. more u win more it does it basically. High insight i wouldnt of touched them like many reading some reviews i put it down as just disgruntled customers etc.

Judgement isnt the best been aspergers i want to believe everything is fair and in good faith truth is harsh lol