Quidco small claims?

Alexland

Hi

Has anyone tried taking Quidco to the small claims court and if so were they sucessful?

My issue relates to a purchase 18 months ago where they paid out at a lower level than advertised. I have been chasing the difference for 12 months now and just get a generic response each time.

Even the retailer has raised a complaint on my behalf and Quidco are not replying to them either.

I know burried in their terms they might say cashback is not guarenteed but surely this would be considered an unfair contract term and disregarded by the courts?

I have moved onto using TopCashBack who are much more competent in resolving long standing issues so I am happy to burn my bridges with Quidco in forcibly recovering the debt.

Alez

Browntoa

Look on the topcashback thread on shop don't drop , someone on there has experience of using the FCA and possibly small claims court

Been successful several times

gettingtheresometime

Have you tried emailing them to their complaints dept?

Compliants@quidco.com

Alexland

Yup tried that and still not getting a human response. I have just emailed their complaints department again saying if is not resolved by 11th Nov then I will take them to court. See if that gets a reply but I am not hopeful.

BorisThomson

Browntoa wrote: »

Look on the topcashback thread on shop don't drop , someone on there has experience of using the FCA and possibly small claims court

Been successful several times

Quidco are registered with the FCA for insurance services, so may be helpful if that was the product in question.

I can't find any successful small claims cases. The only one I spotted (Arsenal) states they won actually settled for half the amount they had claimed, so no case heard and not really a win.

I've not searched further, could you provide OP with some relevant cases please?

Alexland

It was a telecoms product. The annoying thing is that if someone at Quidco looked into my case then I think they would agree that a mistake has clearly occured. The problem is that I have no way of talking to a human. I suspect the answers I have received so far over the past 12 months are entirely automatic.

theonlywayisup

Is it worth your while upgrading to a premium account. You then get livechat/callbacks.

Alexland

I kinda resent paying them to resolve an error in their domain. I don't intend to use them again so just want the debt settled.

gettingtheresometime

Must admit I've lost all faith in quidco - just waiting to get a large cash back amount & then I'm off as well.

Alexland

Woo my deadline to take them to small claims court has worked and a human just emailed me to arrange urgent payment!

Thanks for the support and advice!

Alex.