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Asda Scan and Go

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Hi - can I ask how scan and go works? Do you still have to scan each item when you get to the checkout? It does not seem clear on the Asda website how it actually works. Thanks
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  • olgadapolga
    olgadapolga Posts: 2,281 Forumite
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    You scan each item as you go on the handset, then go to the "scan and go" section on the tills. You scan a code on the till with your handset and if it's working, your shopping will load onto the till.

    It's a bit of a pain as sometimes items don't scan, but these can be added on at the end, once the shopping had loaded onto the till. Sometimes the system falls over and you have to use the normal tills. I've had problems about 50% of the time that I use it.

    And there are spot checks as well, which is fine, if only the staff were more attentive and could stop chatting with their colleagues for long enough to scan a few items.

    I don't think that it's any quicker than using a manned till, to be honest.
  • alanq
    alanq Posts: 4,216 Forumite
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    This system was introduced in my local ASDA a few months ago. I intended to give it a trial but gave up after several attempts to enter my details on the (supposed to be) touch sensitive screen by the rack of readers. The characters failed to register, then appeared several times, then when attempting to delete the excess characters it overshot and deleted some that I had successfully entered.

    Usually there is no one using the Scan And Go checkouts. I think that the most that I have seen is one person.
  • iammumtoone
    iammumtoone Posts: 6,377 Forumite
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    not asda but I regually use the one at Mr T.

    I love it, you get a running total of what you are spending as you go round (helps with budgeting). You pack as you go so can take your time with this, no rushing as the items come off the conveyer belt.

    You do get random checks and if they find a discrency they will check more but if not its only a few items.

    There is never a queue for scan and go which is another bonus.
  • Tom99
    Tom99 Posts: 5,371 Forumite
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    Sainsbury's had the same years ago, I don't know if they still do. Its a novelty to use but does not save much time and you have to remember to scan everything you put in the trolley.
  • molerat
    molerat Posts: 32,182 Forumite
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    Everything looks identical to the Tesco ones. I love it. No queuing, no emptying onto belt, no trying to bag it quicker than the checkout op scans. Into shop, off shelf, scan, into bag, scan checkout, pay, go home ;)
  • iammumtoone
    iammumtoone Posts: 6,377 Forumite
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    If you have child(ren) it has the added bonus of keeping them occupied, my son finds it great fun being in charge of scanning all the items. Although you do have to be aware that the scanner makes a great lazer gun to randomly shoot (scan) items on the shelves as you walk round :o
  • HogMan
    HogMan Posts: 196 Forumite
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    edited 29 October 2017 at 7:23PM
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    Usually there is no one using the Scan And Go checkouts. I think that the most that I have seen is one person.

    That is what puts me off trying it.
    Although you may see a few people round the store with scanners you seldom see anyone using the dedicated checkouts. The impression I get is that is it not popular the self scan checkouts seem far busier.
  • Lizabeth21
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    The biggest difference between Asda and tesco scan and shop is you have to pay by card at Asda. Tesco you can pay by any means. When I questioned Asda staff about it they said it’s because they have no way of knowing who you are - you can use any email address or phone number (not necessarily your real ones) to register for the system.
    I always use cash for shopping so tesco scan and shop is great. You can keep an eye on spending just by looking at the hand held scanners screen. I’ve never forgotten to scan something and always find it fuss free to pay and leave.
    The Asda system needs to be changed so that all forms of payment are available at the dedicated scan and shop tills.
  • alanq
    alanq Posts: 4,216 Forumite
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    If you have child(ren) it has the added bonus of keeping them occupied, my son finds it great fun being in charge of scanning all the items.

    I would have thought that with some children there would also be the risk of additional items finding their way into the trolley unscanned leading to awkward conversations in the event of a random check.
  • molerat
    molerat Posts: 32,182 Forumite
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    HogMan wrote: »
    That is what puts me off trying it.
    Although you may see a few people round the store with scanners you seldom see anyone using the dedicated checkouts. The impression I get is that is it not popular the self scan checkouts seem far busier.
    People are resistant to doing something different. Go for it, so much better than fighting for a place in the queue.
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