Very.co.uk Cashback Fraud

noangel666
noangel666 Posts: 96 Forumite
Part of the Furniture Combo Breaker
edited 25 January 2018 at 10:18PM in Consumer rights
I found a good deal for a range cooker on Daily Deals UK

On the listing stated £50 cashback when you put this item on 12 months BNPL which made it the cheapest online at the time once you got the cashback.

Few weeks later I logged in to have a nose at when it would be paid and noticed the listing had been updated to include a code you MUST add at the time of purchase, I was certain it wasn't there, emailed C/S to be told return item and reorder or tough.

So anyway couldn't be bothered to argue.

Few weeks later I ordered a range cooker by Leisure - again there was a picture on the listing stating "claim cashback" except this time nothing on the listing to explain how.

So ordered item and intended to email C/S to find out how to claim it. Only when I logged back in to do so lo and behold the listing had been updated to include a code.

Now this time I took a screen shot of the listing to PROVE it had no details of having to add any sort of code at the time of placing the order, again emailed C/S to be told tough.

Now the cashback comes directly from the suppliers so very.co.uk get it regardless. I know this because I used topcashback and the price in there was minus £100 to my order total.

Seems to me a VERY convenient way to defraud the public by not adding the deal correctly for a few hours/days? Image how many people order in that time? How many thousands of pounds they unlawfully obtain that suppliers are passing on to them to give to the customers in good faith?

Here's Leisures current cashback offer: https://www.leisurecooker.co.uk/about/cashback

Take a look at the Leisure range on very....No details on any listing to show HOW to get your cashback (25/10/17 13.30pm)
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Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    This certainly doesn't sound like fraud.

    It sounds like campaign execution errors.
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Quite possibly you weren't shown a code to enter because you navigated via topcashback and their terms don't allow you to pick up two lots of cash back.
  • https://leisurepromo.co.uk/pages/christmas-cashback2/home


    Follow these 4 simple steps to claim your cashback

    Purchase

    Purchase a qualifying product from a participating retailer between Thursday 28th September 2017 and Wednesday 10th January 2018.


    Wait

    Wait 30 days from the date of your qualifying purchase, with the day after your purchase date counting as day one.


    Claim

    Complete the online claim form between 30 and 60 days after your purchase date.


    Cashback

    Upon successful validation of your claim, receive your cashback payment within 30 days.
  • This certainly doesn't sound like fraud.

    It sounds like campaign execution errors.

    On two separate items

    And again 10 days later on the same item the code disappears?
  • noangel666 wrote: »
    Very.co.uk offer various items with cashback - I purchased an Ipad which stated on the listing £50 cashback when you put this item on 12 months BNPL (which I did)
    Few weeks later I logged in to have a nose at when it would be paid and noticed the listing had been updated to include a code you MUST add at the time of purchase, I was certain it wasn't there, emailed C/S to be told return item and reorder or tough.

    So anyway couldn't be bothered to argue.

    Few weeks later I ordered a range cooker by Leisure - again there was a picture on the listing stating "claim cashback" except this time nothing on the listing to explain how.

    So ordered item and intended to email C/S to find out how to claim it. Only when I logged back in to do so lo and behold the listing had been updated to include a code.

    Now this time I took a screen shot of the listing to PROVE it had no details of having to add any sort of code at the time of placing the order, again emailed C/S to be told tough.

    Now the cashback comes directly from the suppliers so very.co.uk get it regardless. I know this because I used topcashback and the price in there was minus £100 to my order total.

    Seems to me a VERY convenient way to defraud the public by not adding the deal correctly for a few hours/days? Image how many people order in that time? How many thousands of pounds they unlawfully obtain that suppliers are passing on to them to give to the customers in good faith?

    Here's Leisures current cashback offer: https://www.leisurecooker.co.uk/about/cashback

    Take a look at the Leisure range on very....No details on any listing to show HOW to get your cashback (25/10/19 13.30pm)

    No need to worry you'll soon be minted if you've can time travel.
  • https://leisurepromo.co.uk/pages/christmas-cashback2/home


    Follow these 4 simple steps to claim your cashback

    Purchase

    Purchase a qualifying product from a participating retailer between Thursday 28th September 2017 and Wednesday 10th January 2018.


    Wait

    Wait 30 days from the date of your qualifying purchase, with the day after your purchase date counting as day one.


    Claim

    Complete the online claim form between 30 and 60 days after your purchase date.


    Cashback

    Upon successful validation of your claim, receive your cashback payment within 30 days.

    Yes seen this and am going to give it a try on the 5th

    But have a funny feeling they will say I need to do it via very as they already paid it to them
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I'm not understanding the Leisure issue. If you have purchased the item, you need to go read post 4, that explains how to get your cashback.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    noangel666 wrote: »
    Yes seen this and am going to give it a try on the 5th

    But have a funny feeling they will say I need to do it via very as they already paid it to them

    Why do you think that? The T&C of the cashback offer are VERY (no pun intended) clear.

    Do you have a link to the Ipad offer
  • LilElvis wrote: »
    Quite possibly you weren't shown a code to enter because you navigated via topcashback and their terms don't allow you to pick up two lots of cash back.

    Nope, I loaded that last minute as I was about to purchase.
  • Why do you think that? The T&C of the cashback offer are VERY (no pun intended) clear.

    Do you have a link to the Ipad offer

    No that was a few months prior, it has finished now.

    This is the cooker I bought

    http://www.very.co.uk/leisure-ck90g232k-cookmaster-90cm-gas-range-cooker-with-electric-fan-oven-black/1600081646.prd
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