Duplicate online booking, merchant wont refund

davebbutler

Please help! My partner made a booking at Globalls in Brighton for my sons birthday (indoor mini golf) you can only book online so after entering in card details the site crashed returning her the home screen. Not being IT savvy she just repeated the process and all was fine. We went, and it wasn't until a few days later we checked our bank and 2 payments had been taken, we called but the owner was away on holiday but the supervisor basically said she couldn't refund. After waiting a week, still no contact from the owner I started emailing, after 3 emails and 2 replies they are still refusing to refund the cost of the 2nd booking! It isn't a massive amount of money but it is the principle of it. Please help anyone! It was paid using debit card.

DoaM

Raise a chargeback claim with the card provider for the booking that failed.

foxtrotoscar_2

DoaM wrote: »

Raise a chargeback claim with the card provider for the booking that failed.

The problem is none of the bookings actually failed.

pinkshoes

foxtrotoscar wrote: »

The problem is none of the bookings actually failed.

As the booking didn't complete then it counts as a failed booking so a chargeback can be done.

This should be quite simple given there are blatantly two charges minutes apart of the same amount from the same place.

Fosterdog

It is possible that the booking did complete but OPs computer/browser/internet crashed meaning they never saw the confirmation screen but with there being no error at all on the hotels side.

It could be normal for for people to make two bookings straight after another if they are making a booking for relatives or somebody else going with them but wanting separate bookings.

Did she not get any email confirmations of either bookings?

DoaM

Fosterdog wrote: »

Did she not get any email confirmations of either bookings?

That could be important ... depending on how long afterwards the email arrived (or whether she had the email programme open).

esuhl

As above... Did your partner get email confirmations for both bookings? If not, I'd "assume" that only one booking went through, and would insist that the card company refund the clearly duplicated charge.

Otherwise... your partner should have been aware of the duplicate booking and have cancelled it in a timely fashion. Having not done so, and leaving the owner unable to resell the unused space, he/she would be liable for the charge.