Interactive investor price hike

eskbanker

AnotherJoe wrote: »

smnberryman wrote: »

Oh right, had assumed a change in terms and price hike would mean customers could leave without having to pay the fee

And you were right. This is copied out of the email i got this morning

No fees to transfer out before October 2018
As we’d like you to stay with us and have plenty of time to try out your improved service, there will be no transfer-out fees charged if you choose to leave us before the end of September 2018.

Are you perhaps at cross purposes with the poster you're replying to (who is with II not TD according to an earlier post), or have you had emails from both?

silvermum

OK, so I've just had the email too and I am very confused about what my new terms will be?

I have a SIPP with II and I opted to leave it on the 'old' pricing model: flat rate £144 per year (no £20 quarterly charge or commission credits) and with this my ISA was free, as were the two JISAs I opened for my kids. Trades were charged at £10 for any account.

I'm suspicious about this line in the 'Key Changes' :
"Linked accounts
We will no longer exclude linked accounts from quarterly payment collections. Each customer will be charged and will receive their own trading credits."

If that means that they are going to start charging me £90 for each JISA then I will be moving them pronto!

Have emailed and will update....

AnotherJoe

eskbanker wrote: »

Are you perhaps at cross purposes with the poster you're replying to (who is with II not TD according to an earlier post), or have you had emails from both?

It’s all the same now isn’t it ? The email refers to “all our customers”

eskbanker

AnotherJoe wrote: »

eskbanker wrote: »

Are you perhaps at cross purposes with the poster you're replying to (who is with II not TD according to an earlier post), or have you had emails from both?

It’s all the same now isn’t it ? The email refers to “all our customers”

I was under the impression that concessions are available to TD customers (being migrated to a completely different pricing model) that aren't on offer to existing II customers (where there's a less significant incremental tweak to costs), and that you'd already recognised this distinction in your post #8 above:

AnotherJoe wrote: »

I am with TD and had an email this morning saying it was free to xfer out before Oct 2018. However whether that applies to II customers i dont know.

ss53

I have a II SIPP and a TD Trading Account. I've had two emails and its not completely clear which refers to which account. The one that looks like it may refer to the TD account allows fee free transfer out until October 2018. The one that seems to refer to the SIPP does not.

LHW99

I am with II and only have a SIPP - I still had two emails! However neither say anything about free transfers out.
Maybe one is for the original "free trading account" which I don't use, but had to open before I could open the SIPP?
Here's hoping the quarterly fees are not applied to both accounts

AnotherJoe

eskbanker wrote: »

I was under the impression that concessions are available to TD customers (being migrated to a completely different pricing model) that aren't on offer to existing II customers (where there's a less significant incremental tweak to costs), and that you'd already recognised this distinction in your post #8 above:

After rereading I decided it applied to everyone since that’s what it said.
However, if they are only sending them to TD customers, maybe not.

What can you expect from a company that sent out emails saying please update your contact details and then that function didn’t work and hasn’t worked for at least three weeeks now.

silvermum

LHW99 wrote: »

I am with II and only have a SIPP - I still had two emails! However neither say anything about free transfers out.

Same problem here! I have had two emails, neither has any account reference/number, so I have no idea which of my 4 account they apply to! I suspect it will be for the two JISAs, but who knows?

Anyone know if you still get an ISA 'free' if you hold a SIPP?

Honestly, they are complete numpties with regard to their administration!

AirlieBird

AnotherJoe wrote: »

After rereading I decided it applied to everyone since that’s what it said.
However, if they are only sending them to TD customers, maybe not.

TD customers are being treated as new customers (to II) and so the "no transfer out charge if you've been with us for less then a year" applies from notification of the new fees and terms. II customers are not new customers so the transfer out charges apply. It's quite simple.

darren72

I've had two e-mails (which to me look identical) from Interactive Investor. I hold a trading account, ISA and a SIPP.

I currently pay a £144 per year SIPP fee with no additional charge for the ISA and trading account.

I couldn't work out from the e-mails how this price increase is affecting me. Will I now pay a fee for each account?

I could also see no mention of being able to leave without penalty fees.

Anyone have any ideas ?