Monarch - Chargeback success

robatwork

Props to Santander for refunding me the full cost of some flights I booked with Monarch on debit card (had no idea they weren't in ATOL since January).

There is a proviso that they can clawback the money if they learn that I have been refunded directly from Monarch in future, but as there's only two hopes of that - none and Bob - it's my first attempted and now successful chargeback.

Fairly painless process too.

System

robatwork wrote: »

Props to Santander for refunding me the full cost of some flights I booked with Monarch on debit card (had no idea they weren't in ATOL since January).

There is a proviso that they can clawback the money if they learn that I have been refunded directly from Monarch in future, but as there's only two hopes of that - none and Bob - it's my first attempted and now successful chargeback.

Fairly painless process too.

They will just recover the funds from Monarch's card processor via chargeback.
Other than the admin, it costs them nothing.

What were you expecting?

robatwork

Heng_Leng wrote: »

They will just recover the funds from Monarch's card processor via chargeback.
Other than the admin, it costs them nothing.

What were you expecting?

A longer wait.
A standard "claim back from the merchant first then only try us when all other avenues exhausted"