Bradford and Bingley Customer Services

mannie

Has anyone else had problems with Bradford and Bingley Customer services. I've had to ring them twice and been kept on hold for ages!

Its been 23 minutes so far this time :mad:

forevergrey

I've rung them a couple of times in the last half hour and got through within seconds. Perhaps you were unlucky... or they've had a fire drill!

espresso

Yes and enquires by e-mail take several days before you get a response!

Beate

Strange - I never had a problem getting through.

SkipClick

Dose any know the telephone number for the password department for the esavings?. Thanks.:cool:

JayTee99_2

probably this one, i had to hold on for around 15 mins the other day

0845 601 7802

XXXX

0800113333

mx247

20 minutes waiting so far, and still no response :mad:

At least I phoned their 0800 number so it ain't costing me;)

UPDATE: 45 minutes on hold, then they cut me off :mad: Trying again on Saturday morning - same thing once again!!
Finally got to speak to someone after 14 minutes, whoo hoo.

globetrotter2007

Hi
I have had to ring them on numerous occasions. Every time i have been kept waiting at least 20 mins!

The whole experience of joining up with B&B has been a horror story. I joined on 28th Sept 2007. I still haven't had my welcome pack (oct 14th). I rang about 8 days ago and they emailed me my user name (what ever use that was!) I have had one letter saying that if I didnt deposit money into the account they would assume I did not want to save with them and would close the account! Likewsie I had an email saying the same thing asking me to send a cheque for my first deposit, to an account of which I had no control! I think not. I recently received a password through the post (still no welcome pack). I decided to deposit £250 as a start, although I did eventually intend to deposit a 5 figure sum. I did the deposit about a week ago, but initially the statement reported me having £500 in the account! interesting. It now seems to have got it self sorted. The lady on customer service could not help me as she was not allowed to get into my account but gave me a "technical number" which I would have to ring again. She did say try about 5 to 5-30pm as they were very busy and I could be waiting ages! She also said that there were only about 8 people in the customer services section ref the new account help desk.

I have found the whole experience a catalogue of errors, and one which I now feel very unsure of trusting them with my money. I think when eventually I am able to withdraw the £250, I will and forget the whole idea.

I have set up accounts with Alliance and leicester and others all of which went through superbly, I feel B&B have a long way to go and lot to learn.



I feel unable to recommend this account to anyone!

Is anyone else having similar problems?