Canary - T&Cs

parkview094 · 24 October 2017 at 7:04AM

We were looking for a simple solution to monitor any unexpected activity in our home whilst we were away. Having reviewed the main offerings, we decided to buy a Canary Home Security Camera from Currys in August.

For a one off payment of around £140, the Canary was sold as being able to capture video (based on motion detection) which could be accessed via a phone or the web and reviewed for 24 hours. After 24 hours the videos would be deleted unless you took out a 'Canary Premium Subscription' for ~£80 a year.

Initially, we were very pleased with the service, but at the beginning of October, Canary changed their terms and conditions. Under the new terms, it is no longer possible to download or save any captured videos or view more than a few seconds of captured footage without the £80 annual subscription.

I'm not quite sure what purpose the device would now have (without a subscription) and it's certainly not of any use to us.

Can I argue that under the 2015 Consumer Rights act, this product is no longer fit for purpose nor sold as described? And if so, is this something I should argue with Currys or with Canary directly?

Otherwise, I seem to have ended up with an expensive and unattractive plastic ornament.