BT Extension Socket

shazkhan111

Hi,

I have had a BT extension socket for many years in my bedroom upstairs. The master is by the front door.

This has been working fine for 10 years. I woke up one morning and the phone line had no dial tone. Could hear what sounded like someone on the other end of the phone but obviously there wasn't.

I called BT and they came out. They restored a dial tone to the master socket but said the cable to the extension socket had been damaged and causing an interference on the line. The engineer said he could do another extension for £130 and that he would do it privately. I said that's ok, i'll live without the extension socket.

I was then charged £129.00 to my next bill. A repair charge that he did not mention when he came out. I raised this with BT and they refunded the fee.

I cannot now help thinking that the engineer was trying to make a quick buck and did not want to repair the line. We have had no work done or there has been no disturbance to the to sockets.

Does this some plausible? What is the expert advice on here?

The extension socket has been disconnected but all cabling that was working is on tact.

BorisThomson

It's more than plausible that a ten year old socket will become faulty. Any nick or snag to the cabling may cause a short and/ or a dead line, and the fault may be within the cabling and hence not visible.

shazkhan111

Do you think it is worth changing the socket and rewiring? The wires are plastered in the wall and i am reluctant to run a new cable that will be visible around the house.

flashg67

Perhaps look at a cordless phone and/or homeplug kit (for internet) - less mess than an extension rewire. I removed mine years ago.

AndyPK

If you are going to complain to bt don't touch it.

Does the bedroom one have a T or BT logo ?

shazkhan111

The bedroom one has a T logo on it?