BT says warranty is void because item purchased through Amazon

LilElvis

dunroving wrote: »

Thanks. Yes, I am starting to get this idea - if that is the case, it sheds a different light on trying to get bargains. I've been researching these wi-fi extenders and there is no end of suppliers who are selling these units at a lower price than BT.

So, effectively, buying this item from Amazon reduces the purchaser's rights from a 3-year warranty to whatever Amazon decides are their T&C's ..

Not true at all. A manufacturers warranty is in addition to your legal rights and they can impose whatever terms, caveats, exclusions etc that they wish. You have the right to seek redress from the seller for up to 6 years.

dunroving

custardy wrote: »

You edited your post to add a link to the BT site.

Still have no idea what you are banging on about. I copied the link to illustrate my point about the 3-year manufacturer's warranty - so what? If you don't have anything helpful to say I don't know why you are bothering.

dunroving

LilElvis wrote: »

Not true at all. A manufacturers warranty is in addition to your legal rights and they can impose whatever terms, caveats, exclusions etc that they wish. You have the right to seek redress from the seller for up to 6 years.

Thanks, I just need to figure out how to send a message to Amazon about this. I found a link on Amazon's site about returning defective items, but it led to a dead end.

custardy

dunroving wrote: »

Still have no idea what you are banging on about. I copied the link to illustrate my point about the 3-year manufacturer's warranty - so what? If you don't have anything helpful to say I don't know why you are bothering.

Sigh. You raised the point of me adding the line about visiting the BT site again.
You were somewhat confused by this.
I added clarification.
you are still confused.
Unfortunately I am not qualified to offer the level of support you seem to require.

custardy

dunroving wrote: »

Thanks, I just need to figure out how to send a message to Amazon about this. I found a link on Amazon's site about returning defective items, but it led to a dead end.

Try the contact us page.
you will likely need to be logged in.

https://www.amazon.co.uk/gp/help/customer/contact-us?

go right to the bottom
Select 'other oder issues' then 'something else'
contact options will magically appear

takman

dunroving wrote: »

Thanks. Yes, I am starting to get this idea - if that is the case, it sheds a different light on trying to get bargains. I've been researching these wi-fi extenders and there is no end of suppliers who are selling these units at a lower price than BT.

So, effectively, buying this item from Amazon reduces the purchaser's rights from a 3-year warranty to whatever Amazon decides are their T&C's ...

You get whatever warranty is mentioned on the site you buy it from. Amazon are usually very good at dealing with faulty items even after longer periods of time so i would contact them and wouldn't be too concerned if any BT warranty didn't apply.

The warranty could be one of the benefits of buying direct from BT and could be one reason they charge more for the items.

But you can't complain about this because you only get what is mentioned on the website you buy it from, in this case amazon.

unholyangel

LilElvis wrote: »

Not true at all. A manufacturers warranty is in addition to your legal rights and they can impose whatever terms, caveats, exclusions etc that they wish. You have the right to seek redress from the seller for up to 6 years.

Just to add, its 6 years from purchase under english law (5 years from discovery in scotland).

But with amazon not being in the UK and instead being governed by the laws of luxembourg, that period is just 2 years when buying from them.

dunroving

takman wrote: »

You get whatever warranty is mentioned on the site you buy it from. Amazon are usually very good at dealing with faulty items even after longer periods of time so i would contact them and wouldn't be too concerned if any BT warranty didn't apply.

The warranty could be one of the benefits of buying direct from BT and could be one reason they charge more for the items.

But you can't complain about this because you only get what is mentioned on the website you buy it from, in this case amazon.

I did look on the Amazon page for this item and there is no mention of the warranty anywhere on the page. I also Googled for Amazon warranty policy and didn't get very far.

Have now managed to send an email to Amazon and will come back with an update.

Luckily this item was sold by Amazon (not an Amazon marketplace seller), otherwise it could be even more complicated.

dunroving

custardy wrote: »

Try the contact us page.
you will likely need to be logged in.

https://www.amazon.co.uk/gp/help/customer/contact-us?

go right to the bottom
Select 'other oder issues' then 'something else'
contact options will magically appear

Thank you, that worked.

dunroving

Just a follow up to say that Amazon are sending a replacement free of charge. Thanks for all the helpful replies.