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Virtual Assistant Jobs

BabyButton
Posts: 35 Forumite
I was thinking of setting myself up as a Virtual Assistant because of my many years working in various Admin roles, so I looked up a few sites on the Internet.
I can across http://freelanceassistant.co.uk/ and decided to register with them - it cost me £27. Their website states it is a one-off registration fee.
I then found out that to actually get any work through them, you then have to pay another fee to get the info etc.
I decided to ask for my £27 back, as their registration email states "As we do not take any percentage of your earnings, there is a small membership fee to provide our service to you. However, we have a 14 day 100% refund policy if you change your mind."
I emailed them the same day! I've emailed them several times since but never had a reply (despite their website saying they will response to all queries within 24 hours).
I don't want to ring them at 13p per minute + access charge and be kept on hold for several minutes, costing me more money!
Just wondering if anyone else had used this company or had any advice on where I can go next?
I can across http://freelanceassistant.co.uk/ and decided to register with them - it cost me £27. Their website states it is a one-off registration fee.
I then found out that to actually get any work through them, you then have to pay another fee to get the info etc.
I decided to ask for my £27 back, as their registration email states "As we do not take any percentage of your earnings, there is a small membership fee to provide our service to you. However, we have a 14 day 100% refund policy if you change your mind."
I emailed them the same day! I've emailed them several times since but never had a reply (despite their website saying they will response to all queries within 24 hours).
I don't want to ring them at 13p per minute + access charge and be kept on hold for several minutes, costing me more money!
Just wondering if anyone else had used this company or had any advice on where I can go next?
0
Comments
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Have you access the member's portal? If so, you are not entitled to a refund.
Have a read of the T&Cs at: http://freelanceassistant.co.uk/terms-conditions/The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0 -
They have a Refund Policy "Refund requests should be put in writing and are at the sole discretion of the company."
However, I;ve tried contacting them & never get a reply. When I first paid my £27, the email I received states "we have a 14 day 100% refund policy if you change your mind."
I emailed them back THE SAME DAY after finding out about the various charges etc.
Looks like I won't be hearing anything back......0
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