Royal Bank of Scotland Bank Charges - WARNING!!

Heinz

There's a branch of my bank in my village too - it's called the Post Office.

I therefore kill two birds with one stone - earn a higher rate of interest on my (A&L) current account and put some business the Post office's way by doing all my transactions which can't be done online in there.

JanCee

You should consider asking the RBS to increase your overdraft to cover you for any future requirements. You don't have to use it but it would be there for emergencies. Register for online banking and then you can check your balance regularly, RBS online banking is very good and easy to use.

digp

I have never read such rubbish (well perhaps I have) but in any case the charges amount to penalty clauses and are unenforceable at law .

I suggest you write to the Director of Customer Services setting this out and asking for the charges to be waived.

davidcampbell

where do you want to draw the line stuart?

you only went £1.27 overdrawn.... ok lets say they give you a cushion of £50. anything over £50 over your limit will be ok

how long before you are on here complaining that they have charged you for being £1.27 over the £50 "buffer" they gave you?

where do you draw the line? you draw it at zero.

Of course it's not right. I find it morally wrong that a bank can charge that kind of cash for a very simple error that lasted 2 days and hid the charge under the description 'Maintanance Charge'!! If they weren't on the make, then why did they not bounce the cheque that took me over the overdraft? That way I would have only have been charged £20

i happen to think its morally wrong that YOU spent THEIR money without permission and expect not only to get away with it but to be sympathised with.

DC

Jim02

grumbler wrote:

You spent their money that don't belong to you.

So the next time I do a transfer between banks, and the bank invests that money for three days before completing the transfer (thereby spending my money that doesn't belong to them), should I demand a £25 fine?

Jim02

davidcampbell wrote:

i happen to think its morally wrong that YOU spent THEIR money without permission and expect not only to get away with it but to be sympathised with.
DC

Sorry, but this is !!!!!!. Banks make billions of pounds out of their customers' money; only a fraction of this is returned to the customers as interest. The least they could do in response to an unauthorised o/d situation is to send an email or letter letting the customer know what's happened and giving them the chance to rectify it immediately. A few days' grace costs the bank virtually nothing.

The charges that are applied do not accurately represent the costs incurred by the bank and are, as pointed out, unenforceable in law for this reason. Unfortunately, not enough people are aware of this. If they were, the banks would be forced to charge a representative, rather than purely nominal, amount for such errors.

Of course, if you have someone going overdrawn month in, month out, that's a different matter and it needs addressing (but heinous o/d charges are hardly helpful in this case either). That isn't what we're talking about here.

stuart1266

OK, how would everyone feel if it was you that had been charged £56 for going over the limit by just over a quid? Please don't say 'well, it wouldn't happen to me, because I use online banking, I'm in control of my account etc'. What would you have done in my position? Accept it and say, well, it's a fair cop?

The charge is completely disproportionate to the error!

JanCee

stuart1266 wrote:

The charge is completely disproportionate to the error!

Which is why you received a full refund.

Jim02

JanCee wrote:

Which is why you received a full refund.

That's hardly the point. If Stuart hadn't kicked up a fuss (and many people don't), the bank would have got away with taking an unjustifiable amount of money from him.

davidcampbell

stuart1266 wrote:

The charge is completely disproportionate to the error!

so how much should you have been charged?

im willing to bet that you havent offered to pay them anything and simply accepted the £56 refund.

the point i was trying to make was you dont think £56 was fair yet you now are in a position where you have paid nothing for your error and suddenly everything is ok. this is fair now?