Samsung Curved TV

chazzie83

I'm after some advice I purchased a 49" Samsung Curved TV in April, I was away all weekend when i came back i turned my TV on to find a massive black line down the screen, i've taken it back to Argos who have contacted Samsung explaining the issue and Samsung have said the LED crystals have cracked and that the only way this could of happened is with the screen being knocked its been sat on a TV unit for 6 months, there saying that i'm liable for the repair and i'm at fault I don't agree with this i'm an honest person if i had dropped it or damaged it i would of got it fixed out of my pocket but paying £700 for a TV and for it to break within 7 months and being told without someone from Samsung looking at it that its my fault.

I'm not happy has anyone had similar experiences and what can i do to make them fix it??

Thank You

JJ_Egan

See Consumer rights sticky .
Basically at 7 months its up to you to take action against the vendor .
You will need a qualified independent report to proof your assertion that its not damage .Samsung usually have a Limited Warranty that may be worth exploring but sending the TV to them may well get the same answer user damage .

TadleyBaggie

When in April did you buy it? If it was at the end of the month you will be within the 6 months any fault is deemed to be inherent unless proved otherwise.

The_all_new_me_2

Is it just me but there seems to be an inordinate number of Samsung TV's having this issue.

Fosterdog

The_all_new_me wrote: »

Is it just me but there seems to be an inordinate number of Samsung TV's having this issue.

It could just be that Samsung holds the biggest share of the market so with more being sold there will be more with faults but percentage wise they are probably comparable to other brands. It’s like HP when it comes to computers, they sell probably twice as many as other brands so there will be more fault reports and complaints.

Admittedly I’ve had a Samsung with a cracked screen but OH fell off a ladder when decorating and used the screen to stead himself which cracked the internal layers with no mark left on the outside.

OP did you have anyone House sitting at all when you were away?

chazzie83

TadleyBaggie wrote: »

When in April did you buy it? If it was at the end of the month you will be within the 6 months any fault is deemed to be inherent unless proved otherwise.

It was the 11th Apr

chazzie83

Fosterdog wrote: »

It could just be that Samsung holds the biggest share of the market so with more being sold there will be more with faults but percentage wise they are probably comparable to other brands. It’s like HP when it comes to computers, they sell probably twice as many as other brands so there will be more fault reports and complaints.

Admittedly I’ve had a Samsung with a cracked screen but OH fell off a ladder when decorating and used the screen to stead himself which cracked the internal layers with no mark left on the outside.

OP did you have anyone House sitting at all when you were away?

No one was house sitting the TV had not been switched on for 4 days