Registering for online banking with First Direct - problem?

JustAnotherSaver

Anyone else having this issue?

Was attempted yesterday & again today a number of times. The page where you fill out date of birth, sort code, account number & 3 characters from telephone password.

The next page then says they're having issues with their system basically.

Sorry, we can't continue with your request because we are experiencing system problems. Please try again later.

^^ was the error

Kernel_Sanders

I didn't get very far either, but that's because I've never rung them up and don't know my telephone password. Is this something they send you through the post automatically when you open the current account?

JustAnotherSaver

With this account it stated in the paperwork that came through that you had to call them.

From the phone call a telephone password was created as well as other memorable information.

They asked if online banking was going to be registered for (which it was) and they said it may take a little while for the info to be put on the system.

I was thinking minutes, hours at the most, not days?

maninthestreet

Try clearing your browser cache.

JustAnotherSaver

maninthestreet wrote: »

Try clearing your browser cache.

2 different browsers on one machine have been tried
another browser on another machine (this time a Mac instead of Windows)
as well as the smartphone app

missile

Opening a new account with FD it slow and using their online system is painful.

Kernel_Sanders

I'm now not sure if I registered for internet banking when I set up the current account, but I get text alerts. Is this possible without the internet banking? I've looked here https://www2.firstdirect.com/1/2/banking/ways-to-bank/text-message-banking

JustAnotherSaver

Sort of a solution

Can't register as need to go in to a HSBC bank with photo ID and then call First Direct from there (HSBC) explaining the problem.

Never remember this faff when i joined them. I guess they've upped their security.

byeo

Sounds like more faff than it's worth signing up to these but according the MSE they're rated #1...

JustAnotherSaver

I don't know what on earth is going on with First Direct bank. Having my own troubles now.

On my PC through FireFox i can enter my username but when i click through it just says sorry we cannot action your request.

If i try Chrome then the page just stays white ... forever

If i try the mobile app i can log in but can't do things such as reply to secure messages.

Only when i log in on my laptop can i actually do anything.