Natwest Gold Package Bank Reclaim

lorbury

Hi all,

I have banked with Natwest since 1990. I had a regular free current account until 2008 when I needed a bigger overdraft. I spoke with an advisor on the phone who told me if I changed to a platinum account I could have a £5000 overdraft, so I switched. In December 2009 I had a folder sent about my account(which I promptly filed in the back of the cupboard without reading - stupid I know). Anyway after having the account for years I discovered the benefits associated with the account - if I had read the folder I would have known a year after opening the account. Last year I decided to try and claim my packaged account charges - this was rejected as it had taken more than 6 years from knowing the product detail - namely the folder sent in 2009 - they said it didn't matter that I wasn't told of the benefits in 2008. I accepted the decision - my own stupidity at not reading the folder. A few months ago I took out a loan to pay off the overdraft so that I could change to a free account. I was online looking at the account info and an advisor offered me online advise - I asked if once I paid off my overdraft could I change to a free account - the reply was yes. I then went on to ask that if I did not pay off my overdraft could I still change to a free account - I was surprised the answer was yes. Have I left it too late to take my complaint further - Natwest clearly said I needed this account for my overdraft yet they are now saying I did not need it - regardless of the account being more than 6 years old I feel they definitely missold the account - surely they should be held accountable for that?

Thanks for any advise

dunstonh

Last year I decided to try and claim my packaged account charges - this was rejected as it had taken more than 6 years from knowing the product detail - namely the folder sent in 2009 - they said it didn't matter that I wasn't told of the benefits in 2008. I accepted the decision

The timebar seems consistent with what you would expect.

. Have I left it too late to take my complaint further

Yes. You were you told you were timebarred already. That will remain the case forever more.

egardless of the account being more than 6 years old I feel they definitely missold the account - surely they should be held accountable for that?

Timebars exist in law to prevent people making complaints years down the line when it may be hard for a firm to defend that complaint. Or where the complaint may be a try-it-on in the hope that the paperwork no longer exists.

Whether you were missold or not, you are timebarred. Its game over.

Mersey_2

lorbury wrote: »

Hi all,

I have banked with Natwest since 1990. I had a regular free current account until 2008 when I needed a bigger overdraft. I spoke with an advisor on the phone who told me if I changed to a platinum account I could have a £5000 overdraft, so I switched.


A few months ago I took out a loan to pay off the overdraft so that I could change to a free account.


I was online looking at the account info and an advisor offered me online advise - I asked if once I paid off my overdraft could I change to a free account - the reply was yes. I then went on to ask that if I did not pay off my overdraft could I still change to a free account - I was surprised the answer was yes.


surely they should be held accountable for that?

Thanks for any advise

Yes, what you were told - that a PBA was needed to have an overdraft - was untrue (see upthread); but, sadly you are time barred now re the Platinum Acc (PBA) reclaim.


I suppose you could complain (especially if your loan is also with the RBS Group) that you have incurred unnecessary consequential losses such as loan interest or time spent online, based on that misinformation, but the main issue is now long gone for yourself.


[EMAIL="customer.relations@natwest.com"]customer.relations@natwest.com[/EMAIL] usually prompts a written reply in the post within a couple of weeks.