wrong tarif

curryfeast

I am on Economy 7 tarif and we recently had a new meter installed and the engineer pointed out to me that as I no longer had night storage heaters that I would be better off on the standard tarif. I therefore made a call to EDF and they have confirmed that I would reduce my bills if I changed to the standard tarif and that my annual bill would reduce by £275 per year. I was not aware that there was a big difference in the standard and economy 7 rates until the lady at EDF gave me the unit charges. The annoying thing is that we took the heaters out about 7 years ago.Now I know that it is a bit of a long shot, but, they review my account regulary and are quick to react to increasing direct debit payments but I am surprised that no-one noticed I had hardly any night useage.and advised that I would be better off on a different tarif or even just questioned my useage. Do you think I would be able to claim back anything from them?

SwanJon

Might be worth a shot, but I don't think you'll get anything. The same as they won't automatically swap you to their best tariff, you have to psot the change and do it yourself.

Terrylw1

Hi,

If they did it you would be very lucky since they are under no real obligation to do tariff reviews. They have to regularly review your DD because they have a "duty of care" to not allow you to slip into debt. Thats the message from Ofgem.

They do regular tariff reviews of business customers for obvious reasons - more money! Suppliers have so many residential customers and introduce so many new deals that they would be reviewed most of their customers all the time.

If you do this, I would try and spend as little as possible (don't call them as you will be talking to managers about gestures of goodwill) e.g. write as it's cheaper.

You are talking complete gestures of goodwill here, Ofgem won't back you.

In my opinion, they won't give you anything but they will help you change to a tariff to reduce your future costs.

Bare in mind they don't know you have removed the heaters just that your usage has dropped.

As far as charges go they are vastly different since they aim to penalise you in day which balances out your discount for the night so you have copped the full whack here.

Good luck.