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Still no refund!
HFGtoon
Posts: 1 Newbie
Hi
I bought a bed online at the beginning of July. When it arrived it looked nothing like the photo and was of extremely poor quality. I'd already waiting quite a while to get it delivered.
I contacted the company and got them to agree to a refund and finally got the bed picked up (2 weeks later). That was back in August.
I have been chasing them ever since for a refund and they keep saying it will be within 7 days but then nothing. This is all via email as they won't answer the phone (I obviously now have a very bad feeling about company)!
Can anyone advise on my rights and if I can report them to anyone. I need the money to buy another bed so am currently sleeping on a mattress on the floor. Not ideal when I have a 6 month old baby that I have to keep getting up for in the night!
Thanks in advance for any help.
Ps wasn't sure if I'm allowed to name the company but if I am let me know so I can warn you all!
I bought a bed online at the beginning of July. When it arrived it looked nothing like the photo and was of extremely poor quality. I'd already waiting quite a while to get it delivered.
I contacted the company and got them to agree to a refund and finally got the bed picked up (2 weeks later). That was back in August.
I have been chasing them ever since for a refund and they keep saying it will be within 7 days but then nothing. This is all via email as they won't answer the phone (I obviously now have a very bad feeling about company)!
Can anyone advise on my rights and if I can report them to anyone. I need the money to buy another bed so am currently sleeping on a mattress on the floor. Not ideal when I have a 6 month old baby that I have to keep getting up for in the night!
Thanks in advance for any help.
Ps wasn't sure if I'm allowed to name the company but if I am let me know so I can warn you all!
0
Comments
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How did you pay?
Is it a uk company?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Assuming you paid by card contact your card issuer about a chargeback. You have 120 days from the date of delivery (i.e. the date you spotted the problem / breach of contract) to initiate this, though your bank may try to say it's from the date of purchase.
MSE Chargeback guide0
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