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Tax Free Childcare Account
Goldiloz79
Posts: 2 Newbie
The words '!!!! up in a brewery' spring to mind!
My reconfirmation date was July. I tried and tried and tried to reconfirm and it said it was submitted but the date never changed. I phoned and they said it was technical issues. Then had an email saying my 30 free hours would expire if I didn't reconfirm. Tried again. Tried six times. Then they stopped topping up my account. I phoned again. And again. And again. Technical errors. Phoned again last week. My account is so troubled they advised me to cancel my gateway account and start again. I can't do that as I pay a tax return. Ok, so use your partners account. OMG!
I have set up a new account in my husbands name. Tried to withdraw my money from my account and was told to contact them as they are having tech difficulties. Phoned and spent 30 mins on the phone to someone who knew nothing. Finally told 10-15 days to retrieve my money.
Is anyone else having this much trouble? I am planning to make an official complaint along with my compensation form.
Unbelievable!
My reconfirmation date was July. I tried and tried and tried to reconfirm and it said it was submitted but the date never changed. I phoned and they said it was technical issues. Then had an email saying my 30 free hours would expire if I didn't reconfirm. Tried again. Tried six times. Then they stopped topping up my account. I phoned again. And again. And again. Technical errors. Phoned again last week. My account is so troubled they advised me to cancel my gateway account and start again. I can't do that as I pay a tax return. Ok, so use your partners account. OMG!
I have set up a new account in my husbands name. Tried to withdraw my money from my account and was told to contact them as they are having tech difficulties. Phoned and spent 30 mins on the phone to someone who knew nothing. Finally told 10-15 days to retrieve my money.
Is anyone else having this much trouble? I am planning to make an official complaint along with my compensation form.
Unbelievable!
0
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