Switching from BG collective fix to Avro

blackadder

mine is in so much credit because when they did the half year review on DD their forecast on my spend per month went from £74 to £105, when questioned they said it was as I was in arrears, plainly I wasn't and could demonstrate it too, then they said it was so that I wouldn't be in arrears by the end of the next cycle. The problem with that argument is that it assumed I would stay with them beyond the Collective Fix and stump up for their Standard Variable between October and the next review which would be January. I checked today and BG do not have any of my usage or balance info available on my on-line account, kudos again to Bobblehat for the heads up on screen shots, I have all the evidence I need should there be a dispute

Bobblehat

I'd love to take the credit for the screen shot suggestion, but I spotted it on another thread (can't remember which one) .... so some other MSE forum member deserves the credit. I did click thanks when I read it :j

rammy007

I have just switched from BG to avro and BG took another direct debit payment after the switch date leaving me massively in credit with them so i wasnt going to wait for them to refund it,i rang them and asked for a refund straight away and they have refunded it back to my bank account.