New HSBC debit card

mro

I received a new HSBC debit card out of the blue unrequested.


My current card expires in 2019, has sort code & account number on front.

I noticed new card has same sort code, but different number to the right, which I think could be a new account number.


Will my account number change when I switch to new card ?

Are they changing my account number ?

bigadaj

mro wrote: »

I received a new HSBC debit card out of the blue unrequested.


My current card expires in 2019, has sort code & account number on front.

I noticed new card has same sort code, but different number to the right, which I think could be a new account number.


Will my account number change when I switch to new card ?

Are they changing my account number ?

Probably best to ring them.

JuicyJesus

The 8 digit number is the account number.

As bigadaj says - call them.

xylophone

https://www.hsbc.co.uk/1/PA_esf-ca-app-content/content/pws/content/personal/pdfs/Key-Change-Sort-Code-Brochure-FINAL.pdf

Anything to do with above?

mro

xylophone wrote: »

https://www.hsbc.co.uk/1/PA_esf-ca-app-content/content/pws/content/personal/pdfs/Key-Change-Sort-Code-Brochure-FINAL.pdf

Anything to do with above?

That brochure might explain it, but I have had nothing from HSBC about creating ring-fenced bank (as I have with another bank) and the Sort Code on my new card has not changed.

This leaflet says that your Sort Code may change so the Account Number will change.


Sort code on my new & old cards are same.

wunferall

HSBC are pretty useless at disseminating information and it wouldn't surprise me at all if you got a letter of explanation in another week or so.
They upgraded my account to "Advance" and supplied new cards etc. before telling me they would.