buyer was the scammer

leslieknope

hopefully this is the right place.

my friend's parent recently sold a drone on eBay. it was barely used and working fine but the seller then said that it was faulty and opened a case with eBay. eBay did the usual "send the item back and get a refund" but when the buyer sent back the package, they had filled it with coasters. unfortunately eBay issued the refund as soon as the buyer said it was returned, despite friend's parent saying that it was a fraudulent package. so now the buyer has kept the drone and got a large refund. the package was sent standard mail not even signature required so he's at a loss of what to do. it seems like he's out of a drone and a lot of money but eBay don't care because they've closed the case. is there anything that can be done?

Browntoa

Yes

Next time only send items tracked as required by eBay's rules and selling guide

How was the buyer's feedback ?

theonlywayisup

leslieknope wrote: »

hopefully this is the right place.

my friend's parent recently sold a drone on eBay. it was barely used and working fine but the seller then said that it was faulty and opened a case with eBay. eBay did the usual "send the item back and get a refund" but when the buyer sent back the package, they had filled it with coasters. unfortunately eBay issued the refund as soon as the buyer said it was returned, despite friend's parent saying that it was a fraudulent package. so now the buyer has kept the drone and got a large refund. the package was sent standard mail not even signature required so he's at a loss of what to do. it seems like he's out of a drone and a lot of money but eBay don't care because they've closed the case. is there anything that can be done?

When a SNAD case is opened and eBay ask the buyer to return the item they usually either supply a label or ask the seller to. The label that eBay supply is a tracked label and doesn't need a signature. The label supplied by the seller should be tracked but if it isn't, the seller loses any protection regarding the return status. eBay state that an untracked label supplied by the seller will be deemed delivered.

That is moot anyway as your friend has the parcel back.

What they need to do is message the buyer and ask where the drone is (sounds obvious but eBay will check and no message means your friend may be the scammer). They also need to report the buyer to eBay and Action Fraud. AF will give them a reference number. They need to go back to eBay with the AF number and appeal the decision. They need to do this quickly.

Good luck and let us know if there are any developments.

glentoran99

Browntoa wrote: »

Yes

Next time only send items tracked as required by eBay's rules and selling guide

How was the buyer's feedback ?

How will that help the op the buyer sent it back to him not signed for

scd3scd4

If its not signed for then how do they prove you received it. You need to prove you sent it back to get a refund with EBay.............someone tried that with me along time again. I opened it, saw it was not what I sent so just said I never received anything. The scammer got scammed.

theonlywayisup

scd3scd4 wrote: »

If its not signed for then how do they prove you received it.

Proof of delivery doesn't need a signature. Neither does eBay. All eBay want is proof of delivery (under £750).

scd3scd4 wrote: »

You need to prove you sent it back to get a refund with EBay.............

I think you might need to read the OP again. The OP isn't the one doing the sending back.

Marcon

Browntoa wrote: »

Yes

Next time only send items tracked as required by eBay's rules and selling guide

How was the buyer's feedback ?

That's not the issue - the problem is that the 'buyer' has sent back a parcel (which has been received by the original seller) which doesn't contain the item sold. Lots of media coverage on just this sort of problem, which seems to. have become rife in recent months.

scd3scd4

theonlywayisup wrote: »

Proof of delivery doesn't need a signature. Neither does eBay. All eBay want is proof of delivery (under £750).



I think you might need to read the OP again. The OP isn't the one doing the sending back.

I was referring to the buyer getting the refund and the buyer doing the returning. You have to follow Ebay guidelines on returning items for refunds. I was interested on how it was returned.

This is not a new scam on Ebay and Ebay know its an Achilles heel but don't care. That's why anything over £25 they have to collect from me.


That's said a friend at work had something similar. He waited months watching the same persons page and returned the compliment. Not to get any money back as the item was nothing he was interested in but just to get even.............some people. ;-]

leslieknope

Marcon wrote: »

That's not the issue - the problem is that the 'buyer' has sent back a parcel (which has been received by the original seller) which doesn't contain the item sold. Lots of media coverage on just this sort of problem, which seems to. have become rife in recent months.

yes this is exactly it unfortunately. package was returned but it didn't contain the so-called faulty drone so the buyer has his money and the drone :mad: we've escalated it to ebay but they weren't interested before they closed to the case so i'm not sure how they'll help after. just wondered if there was anything else that could be done. it seems like this thing has happened quite a few times.

theonlywayisup

leslieknope wrote: »

yes this is exactly it unfortunately. package was returned but it didn't contain the so-called faulty drone so the buyer has his money and the drone :mad: we've escalated it to ebay but they weren't interested before they closed to the case so i'm not sure how they'll help after. just wondered if there was anything else that could be done. it seems like this thing has happened quite a few times.

Clearly you didn't read post 3.

z1a

"seems like he's out of a drone and a lot of money"

No, he's out of a drone.