TSB online problem with Firefox

tracey3596

TSB seem to be having problems with their website in Firefox, leading to a blank (white) screen which means you can't logon to their internet banking.
It seems to work just fine in Chrome and Edge but for me, not in Firefox.
The solution if you must use Firefox is to click the shield icon to the left on the URL address bar, then click 'disable protection for this session.
TSB say they are "working on it".
HTH

Uxb

the other way is to locate the direct link to the login screen by say using IE, then copy that webpage URL into your favorites in firefox.
this bypasses the 'faulty' TSB homepage
It does not work in pale moon either and this is how I access it.

TrustyOven

Eh... works fine for me.
Firefox 56 / Linux

Robisere

Then the problem must be FFox 56 in Windows: I have FF56 in Win7 and have the white screen. Don't need to access it atm, hope I can tomorrow.

EDIT: I can access TSB account outside of Private Browsing. But I cannot access it using Private Browsing. Obviously I do not wish to do this. As I have only upgraded to FF56 today, and not accessed my account since yesterday, problem seems obvious: it's Private Browsing that is the obstacle.

I believe that TSB are in the process of leaving the Lloyds systems and moving to Sabadell. In addition, Sabadell are moving from Barcelona to another area of Spain, outside Catalonia, due to the Catalonia Independence problems.

http://news.sky.com/story/catalan-bank-switches-registered-office-out-of-region-amid-turnoil-11068987

I have asked a question in Firefox Help regarding the Private Browsing problem.

Robisere

Just noticed that Sky News thinks there is "turnoil" in Catalonia!

NotRichAtAll

i had the same issue using chrome yesterday the login button is still there you just cannot see it, move your mouse round top right of page till you find it

TrustyOven

tracey3596 wrote: »

TSB seem to be having problems with their website in Firefox, leading to a blank (white) screen which means you can't logon to their internet banking.
It seems to work just fine in Chrome and Edge but for me, not in Firefox.
The solution if you must use Firefox is to click the shield icon to the left on the URL address bar, then click 'disable protection for this session.
TSB say they are "working on it".
HTH

Are you running some special add-ons for Firefox?
I don't see that shield on mine.

I see the SSL padlock icon, and there's no option to "disable protection". And you most certainly don't want to disable SSL.

Are you able to create a new Firefox profile and try with the new profile? This will not have any add-ons. Not sure how you get to the profile manager on Windows, but on Linux you can type:

firefox -ProfileManager

in a terminal after you have closed Firefox.

TrustyOven

Robisere wrote: »

Then the problem must be FFox 56 in Windows: I have FF56 in Win7 and have the white screen. Don't need to access it atm, hope I can tomorrow.

EDIT: I can access TSB account outside of Private Browsing. But I cannot access it using Private Browsing. Obviously I do not wish to do this. As I have only upgraded to FF56 today, and not accessed my account since yesterday, problem seems obvious: it's Private Browsing that is the obstacle.

I've just tried out Private Browsing (never used that before) and was able to see the login page fine, and login and see my account all perfectly.

In Private Browsing, I can now see an extra thing when clicking on the SSL padlock: "Tracking Protection", but it also says "No tracking elements detected on this page".

So I'm not too sure it's the Private Browsing either.

Robisere

NotRichAtAll wrote: »

i had the same issue using chrome yesterday the login button is still there you just cannot see it, move your mouse round top right of page till you find it

Worked for me, thank you!

System

Robisere wrote: »

Then the problem must be FFox 56 in Windows: I have FF56 in Win7 and have the white screen. Don't need to access it atm, hope I can tomorrow.

EDIT: I can access TSB account outside of Private Browsing. But I cannot access it using Private Browsing. Obviously I do not wish to do this. As I have only upgraded to FF56 today, and not accessed my account since yesterday, problem seems obvious: it's Private Browsing that is the obstacle.

I believe that TSB are in the process of leaving the Lloyds systems and moving to Sabadell. In addition, Sabadell are moving from Barcelona to another area of Spain, outside Catalonia, due to the Catalonia Independence problems.

http://news.sky.com/story/catalan-bank-switches-registered-office-out-of-region-amid-turnoil-11068987

I have asked a question in Firefox Help regarding the Private Browsing problem.

I would get out of TSB sharpish then!
It's registered office will probably have Scottish 'Independence problems' :rotfl:

Mr_Point

Brilliant, thanks everso m8! :T
When the complexity of the world stops you seeing the easy answers...