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Egg Card - £25 off Virgin Wines
hangonrose
Posts: 1 Newbie
in Credit cards
I applied for and received an Egg card for a balance transfer - painless and quick, so full marks to Egg.
When my card came through it was accompanied by a "£25 off a case of Virgin Wines". To redeem, I had to enter two code words on the VW website - dead easy. Until the VW website said that I didn't qualify because I already had bought things from them in the past. I searched the abbreviated and full Ts and Cs and no mention of anything which would prevent me getting my £25 off. Spoke to VW - they said they'd look into it and phone me back the next day (10 days ago). I'm still waiting needless to say. Anyone else had this problem?
Come on Egg and Virgin Wines - get your act together and enable me to redeem what (legally according to the Ts and Cs at the time) I am entitled to.
Yours thirstily
When my card came through it was accompanied by a "£25 off a case of Virgin Wines". To redeem, I had to enter two code words on the VW website - dead easy. Until the VW website said that I didn't qualify because I already had bought things from them in the past. I searched the abbreviated and full Ts and Cs and no mention of anything which would prevent me getting my £25 off. Spoke to VW - they said they'd look into it and phone me back the next day (10 days ago). I'm still waiting needless to say. Anyone else had this problem?
Come on Egg and Virgin Wines - get your act together and enable me to redeem what (legally according to the Ts and Cs at the time) I am entitled to.
Yours thirstily
0
Comments
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Hi Hangonrose, you are entitled to your £25 and if you email me at [EMAIL="rowang@virginwines.com"]rowang@virginwines.com[/EMAIL], I will sort it out for you. Apologies for the inconvenience. Rowan Gormley, Founder, https://www.virginwines.com0
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