JD Sports - item not delivered

Abbafan1972

leslieknope wrote: »

did you get the mug though?

That's Sports Direct!

Update:- Went down the shop where I purchased the trainers and spoke to the manager. He called customer care and while he was on the phone, they called me on my mobile as well. Hermes have admitted liability that they lost the order and the shop have refunded me. Manager was very helpful though and was going to refund me anyway I think, but it just so happened they came on the phone as I was talking to him.

I called another local store (Perry Barr) and they had stock of the exact trainer, so hubby and daughter have gone down now to get them.

Am going to think carefully before I darken their door again!

Lorian

Still a good chance the Hermes "delivery driver shaped object" will turn up about tea-time tomorrow with the first set - best prime family members to refuse delivery if it does.

Abbafan1972

Lorian wrote: »

Still a good chance the Hermes "delivery driver shaped object" will turn up about tea-time tomorrow with the first set - best prime family members to refuse delivery if it does.

I have no clue what you're on about?

Lorian

Abbafan1972 wrote: »

I have no clue what you're on about?

oh well, sorry for that. I'm sure it won't make a difference.

unholyangel

Abbafan1972 wrote: »

I have no clue what you're on about?

They mean the trainers may still turn up and if they do, there are less potential headaches for you if you refuse to accept the delivery (and make sure anyone likely to answer the door knows to do the same).

If they turn up and you accept the delivery, you may possibly have issues trying to arrange its return or if you return it and it becomes lost/damaged during that return. Much easier/more clear cut if it never comes into your possession.