Refunds

Tony_Roscoe

Hope someone can help, or point me in the right direction.

I was recently advised to purchase some alkaline water for acid reflux.

I found a site offering free samples but needed to pay for postage. I did this only to be charge £90 and told they were sending me a months supply to save on postage, but if it wasn't required return for a refund.

I did this via the post office on a 1 day insured tracker, and got confirmation that it had been received.

I contacted the company a week later to check on my refund and was told they hadn't received it.

I then sent a copy of the proof of purchase, but have had no reply. I've tried calling but the line is always busy, and emailed again but still no reply.

I did pay via Visa, but my bank says I have to deal with the company direct.

So what's my next step, or do I just have to accept I've been scammed and lost my money.

sheramber

Which company?

KeithP

Tony_Roscoe wrote: »

Hope someone can help, or point me in the right direction.

I was recently advised to purchase some alkaline water for acid reflux.

I found a site offering free samples but needed to pay for postage. I did this only to be charge £90 and told they were sending me a months supply to save on postage, but if it wasn't required return for a refund.

I did this via the post office on a 1 day insured tracker, and got confirmation that it had been received.

I contacted the company a week later to check on my refund and was told they hadn't received it.

I then sent a copy of the proof of purchase, but have had no reply. I've tried calling but the line is always busy, and emailed again but still no reply.

I did pay via Visa, but my bank says I have to deal with the company direct.

So what's my next step, or do I just have to accept I've been scammed and lost my money.

So you found a site offering a free sample for just the cost of postage.

When you signed up for this fantastic offer, did you read all the terms and conditions?

Almost certainly in their T&Cs, which you will have agreed too, there is a term something like:

"If you do not cancel your trial within 14 days of ordering we will send you the next month's supply and charge your card £90. We will continue to do that every month until you cancel".

As above, with which company did you place your order?

Tony_Roscoe

The company is called Gesund2000.

After searching the T&C I've found a line that states an extra months supply will be sent with the free sample and charged at a months rate. After trying the items if your not happy return for a refund.

Unfortunately there isn't an address so you need to email them. The return I got was to obtain a full refund, I needed to return both bottles unopened, within 14 days. Not sure how I could try but then return unopened.

I got a reply yesterday from them stating the parcel had not been received and it was now over 14 days, but they would let me know when they did and what would happen next. I've sent them the signed delivery note again which shows the date of 26th September.

Its a painful process, I think they want people to lose patience and give up.

wesleyad

Tony, slightly off topic, but if you want to try this your best bet is cheap pH booster drops, you can get them for £10 and they will make 100's of glasses, this is exactly what these other places are selling pre made for a massive mark up.