Refund or replace on clothing

yorkshirecath

I purchased a dress at the beginning of May for my daughters wedding. It was an expensive Ted Baker dress from John Lewis. The dress was an investment and something i would wear on special occasions. What with one thing and another after coming back from the wedding in Florida the dress has been forgotten about and i'm only just getting round to having it dry cleaned. On getting the dress out of the bag i've noticed a seem around the waist band has split.
Ted Baker won't help as i didn't buy direct with them and John Lewis are refusing to help as it's more than 35 days since purchase.
Is there anything i can do or is it a case of just taking the loss?

Thanks

ssparks2003

From a practical level can you repair or pay a local tailor to repair?

yorkshirecath

Yea i can but it's the principle bearing in mind how much i paid and the fact i've only worn it once

societys_child

Depends what you want to do, fight for your principals or just stitch it up . .

Alter_ego

How well do you fit the dress?

sheramber

A thread could have been caught and pulled , either at the wedding or when getting put in the bag, rather than there being a fault.

societys_child

Alter_ego wrote: »

How well do you fit the dress?

now now