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Sky
Lally
Posts: 795 Forumite
I called on 10th May to cancel my subscription as I will be away for the next 4 months. They offered to put me on the basic channel for 68p per month, so I took this option instead of cancelling completely, as it would be handy if my Dad wants to come round and watch anything in peace away from my Mum!
But it looks like I will be putting in a letter of complaint. I got a letter today form them and it appears that the deal that bloke set me up was only for 3 months. I called tonight to try and get it extended but they wouldnt let me, I have to phone from USA myself at the end of the 3 months to extend the offer. Whether it will be that easy to extend remains to be seen..... If I was unable to expend it then I would be paying for it when Im not even here. Thats why I wanted to cancel in the first place.
So I asked for an 01 number as 08 numbers arent accessible outside the UK, he either didnt know or wouldnt provide it, so Ive just tracked down one myself.
I also specifically mentioned the 'At The Races' channel and asked if i would still have this (for Dad), I was told I would but it turns out that I dont. I have flicked through the channels and I have hardly anything.
Needless to say I am very annoyed, and this evening I asked to cancel completely. I was told that the 1 months notice would start from today! I said I called to cancel on 10th May and was persuaded to take this stupid offer, so I wanted the notice to start from then but he wouldnt have it... so now I need to write a letter but with going away in 5 days its the last thing I need to be doing
Does anybody have an email address for them?
Not a happy customer : (
But it looks like I will be putting in a letter of complaint. I got a letter today form them and it appears that the deal that bloke set me up was only for 3 months. I called tonight to try and get it extended but they wouldnt let me, I have to phone from USA myself at the end of the 3 months to extend the offer. Whether it will be that easy to extend remains to be seen..... If I was unable to expend it then I would be paying for it when Im not even here. Thats why I wanted to cancel in the first place.
So I asked for an 01 number as 08 numbers arent accessible outside the UK, he either didnt know or wouldnt provide it, so Ive just tracked down one myself.
I also specifically mentioned the 'At The Races' channel and asked if i would still have this (for Dad), I was told I would but it turns out that I dont. I have flicked through the channels and I have hardly anything.
Needless to say I am very annoyed, and this evening I asked to cancel completely. I was told that the 1 months notice would start from today! I said I called to cancel on 10th May and was persuaded to take this stupid offer, so I wanted the notice to start from then but he wouldnt have it... so now I need to write a letter but with going away in 5 days its the last thing I need to be doing
Does anybody have an email address for them?
Not a happy customer : (
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