PCN received in error from Britannia Parking

Chris_Gxx

I parked in the car park at Southend College on the 4th September and received a PCN on the 25th September. The machine in the car park requires you to enter the full car registration number. Thinking that I may or may not have made a keying error, I contacted Britannia.
They informed me, at 09:45 this morning, that there has been a "system" problem and that the notice was issued incorrectly and that I had indeed entered my reg number correctly. They sent me an email confirming that the PCN had been "issued in error" and was cancelled.
We have spent many hours over the weekend researching the appeals process (this forum is brilliant) and writing an appeal, so we are annoyed about this fault by Britannia, but also relieved.
I am not sure if it is just that location they are having problems with, but if you have received a PCN from them recently, it may be worth contacting them on 01202 555888 to discuss.

Loadsofchildren123

Useful to know anyway because it's a concrete example of the faults frequently encountered with camera systems. At least Britannia owned up to it.

Loadsofchildren123

And it is also an admission that they breached your Data Protection Act rights..... If you want recompense for your wasted time this might be a runner. HOWEVER I think the point of damages is for distress, not inconvenience, and the fault was identified very quickly and so you will not, like others, have faced the repeated debt collector letters over a period of months/years.
I don't focus on DPA so don't claim to be up to speed, someone else may be along who thinks you have a good claim to make.

Castle

It would be useful to see a copy of the PCN, (redacted as necessary), to see what it said about POFA, (because the dates are non compliant), and any threats as to potential court action and further costs. It may only be one letter, but some people do pay up instantly.

Chris_Gxx

I have a redacted file to load, its a PDF. How do I do that? I can't see an option for an attachment?

KeithP

Chris_Gxx wrote: »

I have a redacted file to load, its a PDF. How do I do that? I can't see an option for an attachment?

Upload it to somewhere like tinypic or dropbox and post the link here.

You won't be able to post a live link, but just change http to hxxp.

Chris_Gxx

I set up a Dropbox account and posted links, but as I am a new user on MSE forum, I am not allowed to - post links.

Any other ideas?

Loadsofchildren123

copy and paste the real link, but then change http to something else like hxxp and put a space in before the rest, one of the users who can post links will then change and repost it - this is what posters mean when they say to post a "broken link"

KeithP

Chris_Gxx wrote: »

I set up a Dropbox account and posted links, but as I am a new user on MSE forum, I am not allowed to - post links.

Any other ideas?

Yes. Read the second line of my post.

For the hard of reading, here it is again:

KeithP wrote: »

You won't be able to post a live link, but just change http to hxxp.

Coupon-mad

I do get fed up when we tell people, clearly in a reply, that they can't post working links, so they need to change the http to hxxp... then they tell us they can't post links and how can they get round it...