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No internet

madlyn
madlyn Posts: 1,127 Forumite
Part of the Furniture 500 Posts Name Dropper Photogenic
I have no internet access on my laptop. I have done a troubleshoot and no issues were found. My mobile and tablet have access but not my laptop. I'm using windows 10.
SPC 037
«1

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is that wifi ??or cable .Check in settings wifi and or delete and remake connection and password .
  • madlyn
    madlyn Posts: 1,127 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    It is wifi.
    SPC 037
  • madlyn
    madlyn Posts: 1,127 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    I have found in the acer care centre under network that IPv4 and IPv6 are disconnected??????
    SPC 037
  • Have you inadvertently turned off the wifi , you don't say what laptop model it is , but since its an Acer perhaps its Fn+F3
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

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  • bouicca21
    bouicca21 Posts: 6,750 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This happens every now and then with my desktop. At first I'd fiddle about with the settings. Then I realised that whatever it is just corrects itself after an hour or so, so now I just go and work on my laptop instead.
  • madlyn
    madlyn Posts: 1,127 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    It is an acer aspire E15 and wifi is on
    SPC 037
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 1 October 2017 at 10:16AM
    Have you tried a full shutdown, rather than a restart?

    If you still have issues switch off all devices, reboot your router then restart the devices in turn, checking they connect as you go.
  • madlyn
    madlyn Posts: 1,127 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Yes i allways do a full shutdown after every use, as my other devices have access i'm guessing the issue could be with windows,
    SPC 037
  • madlyn
    madlyn Posts: 1,127 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Just done a network reset and fingers crossed all seems to be working
    SPC 037
  • grumpycrab
    grumpycrab Posts: 5,042 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    neilmcl wrote: »
    Have you tried a full shutdown, rather than a restart?
    A restart does more of a shutdown than shutdown. Oh yes.
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