No internet

madlyn

I have no internet access on my laptop. I have done a troubleshoot and no issues were found. My mobile and tablet have access but not my laptop. I'm using windows 10.

JJ_Egan

Is that wifi ??or cable .Check in settings wifi and or delete and remake connection and password .

madlyn

It is wifi.

madlyn

I have found in the acer care centre under network that IPv4 and IPv6 are disconnected??????

debitcardmayhem

Have you inadvertently turned off the wifi , you don't say what laptop model it is , but since its an Acer perhaps its Fn+F3

bouicca21

This happens every now and then with my desktop. At first I'd fiddle about with the settings. Then I realised that whatever it is just corrects itself after an hour or so, so now I just go and work on my laptop instead.

madlyn

It is an acer aspire E15 and wifi is on

neilmcl

Have you tried a full shutdown, rather than a restart?

If you still have issues switch off all devices, reboot your router then restart the devices in turn, checking they connect as you go.

madlyn

Yes i allways do a full shutdown after every use, as my other devices have access i'm guessing the issue could be with windows,

madlyn

Just done a network reset and fingers crossed all seems to be working

grumpycrab

neilmcl wrote: »

Have you tried a full shutdown, rather than a restart?

A restart does more of a shutdown than shutdown. Oh yes.