Halifax cant find my account details
Hev2007
Posts: 6 Forumite
I had a mortgage and loan with Halifax which I am trying to find out if I had PPI on but I got the same standard letter saying that they cant find my account details with my name, date of birth and address (I haven't changed address) - how long do they have to keep records for or is this just a stalling technique they use to avoid you writing back to them?
0
Comments
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They keep them in accordance with the DPA.
It's not a stalling tactic. Feel free to write back to them if you want. What will you say in your letter?0 -
Here's what I originally posted on your duplicate thread posted less than an hour before this one:I got the same standard letter saying that they cant find my account details with my name, date of birth and addresshow long do they have to keep recordsis this just a stalling technique they use to avoid you writing back to them?
If no records have been kept you'll never know whether you had PPI and, of course, you can forget making any complaint about it.
http://forums.moneysavingexpert.com/showthread.php?t=57201870
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