trust pilot/dc digital tv

dwf49

hi all
i posted a review on trust pilot about DC Digital tv.It wasnt a good review for them but stated the facts cutting it short orderd a TV off them paid with bank transfer because they offerd 10% off if you did they messed me about so cancelled the order was told i could have a refund but it would take 14 days and would be a cheque.Finally the cheque arrived after19 days and a lot of phone calls so i put the review up within 30 mins it had been removed by DC Digital tv so whats the point in trustpilot
just wondering if anyone else had dealings with this company or trustpilot
thanks dave

agrinnall

Do you have a consumer rights issue? If not this would be better on Praise, Vents & Warnings.

steeltown

In my experience, DC digital are a company best avoided. If you put the name of the company you work for in the order form, they enter you into a trade to trade contract, which means they can restrict your consumer rights with regard to warranties/ refunds etc. As for trust pilot, if the companies that subscribe to them receive less than favourable reviews and complain, they seem all too quick to take them down.

KeithP

Steeltown, if you put the name of the company you work for in the order form, wouldn't you be indicating to the seller that this was a business purchase?

Why else would you put the name of the company you work for in the order form?

steeltown

Fair question. Some companies offer special deals or trade discounts for certain trades. The point is they don't make it clear at the point of sale that by putting a name in the box, you will be bound by the terms of a trade to trade agreement. If I'm honest, I didn't know such a thing existed until I encountered it here.

SPENDERO

JUST ONE MORE DISSATISFIED CUSTOMER !! AND YES THEY HAVE REPORTED MY POST TO TRUSTPILOT WHICH IS REPRINTED BELOW.

BEWARE !! VERY SMALL LOW GRADE OPERATION !! DON’T WASTE YOUR TIME !!

I read a few reviews prior to ordering an expensive (£1799.99) Sony KD551A TV. THAT WAS A BIG MISTAKE !! I really should have known better and should not have taken a chance.

The attitude of DC Digital when things go wrong is nothing short of disgusting. They have refused to pay for the cost of returning a faulty item CLAIMING THEY HAVE DONE NOTHING WRONG and glibly told me to take them to court !! Judge for yourselves from the following email that I sent them as to wether or not they did anything wrong.

START OF MY EMAIL - As you can appreciate a very considerable amount of both my time and my sons has been wasted as a result of your companies incompetence. THE LINE ACCROSS THE SCREEN WHEN THE SET IS TURNED ON SHOULD HAVE BEEN DISCOVERED BY YOUR STAFF PRIOR TO DESPATCH. THE SCRATCHES AND MARKS ON THE SCREEN SHOULD ALSO HAVE BEEN DISCOVERED PRIOR TO DESPATCH.

My son had to take half a day off work to return the faulty TV at considerable expense..Obviously this was a choice made by ourselves. Unfortunately the reason I wanted to be in full control of the return was due to a serious number of extremely negative Trustpilot reviews that question your return process in an appalling manner.

Soon after placing my order I printed off your companies product grading details. On checking the grading details again during the last few days I notice for A- TV grading you have now added the words or screen. Its a massive shame that those important two words were missing when I placed the order as I would never have ordered a TV especially for close on £2000 with a damaged screen.

Your conditions of return state that when a product is faulty that you will pay for the cost of the return. The cost of this debacle in terms of time wasted, lost wages and diesel runs into hundreds of pounds. I am prepared to take no further action providing that I receive a cheque for the sum of £125 during the next seven days which under the circumstances I feel is more than reasonable. I am sure that you would not like the details of this complaint posted online - END OF EMAIL

THESE PEOPLE DO NOT LISTEN TO REASON.TAKE US TO COURT IS THEIR RESPONSE !! They even claim to have CCTV evidence showing that the TV was in perfect working order prior to despatch. Well it definitely wasn’t in perfect working order when it arrived. It is perfectly feasible that the TV could have been subjected to damage during transit from their premises to my address given that the packaging was in a disgraceful condition. Most of the polystyrene mouldings were broken and crumbling which obviously reduced there effectiveness.The condition of the packaging gave the very clear impression that the TV had been in and out of the box on numerous occasions which is clearly at loggerheads with their website A- description. ALSO AND VERY IMPORTANTLY THERE WAS NO SCREEN PROTECTOR OR PROTECTIVE BAG FOR THE TV. During a somewhat heated subsequent telephone conversation they refused to accept that this was a justifiable reason for them to pay the cost of returning the faulty item. It should also be noted that the only reason they eventually responded to my email was because the managing director took exception to a private message my son posted on Facebook. The managing director then asked one of his staff to contact me threatening police action which was laughable considering the content of the message. I got so fed up listening to this incredibly annoying individual that my eventual response was uncharacteristically lacking in charm !!

I have now ordered the same television from a reputable high street retailer. It has cost me a few hundred pounds more and I just wish I had done that in the first place. The only good news to come out of this messy saga is that I was able to take advantage of a Black Friday deal and Sony's £300 CASH BACK PROMOTION. The overall result was the same TV worked out to be £600 cheaper than when I originally ordered the graded TV from DC Digital. The company are also a pleasure to do business with.

BASICALLY THIS WAS A VERY LOW GRADE AND THOROUGHLY UNPLEASANT BUYING EXPERIENCE !!

HMStarkey

I too have had a problem with this company....here is my trustpilot review which I have only just posted, waiting to see if it is removed:

One Star because I can't leave a ZERO star rating.
Sent out a damaged TV, say they have CCTV evidence that it was ok when dispatched but refuse to provide the footage, have used the same excuse with other customers, I suspect they are lieing through their teeth.
Refused to pay for return carriage even though under law they are responsible. Sent an email telling me they were refunding me the cost of the TV then almost a week later sent another email refusing to refund and saying they were sending out a replacement (contravening the requirements of the Consumer rights at and the consumer credit act) I would not trust this company to supply fresh air.
On looking through trustpilot and AVFORUMs.com and on moneysavingexpert.com it is clear that they are repeat offenders and have done exactly the same with other customers. Lesson learned to read the reviews prior to ordering.
I am now over £1000 in debt on my credit card and waiting for them to respond to my demands for a refund but am fully expecting to have to escalate this dispute and let trading standards sort it out.

Complete shysters STAY AWAY

photome

Trust pilot are as bad as all the crap company’s out there. They delete most of the poor reviews