Anyone know if tesco still refund grocery delivery if late

surfsister

Hiya anyone know if tesco still refund delivery if late as I can't find any mention on their website now?

ta

kremmen

It all depends on how forcefull ( not nasty) you are.

Paul

FannyHill

Not sure about Tesco, Sainsbury's give you a voucher.

BBC

Ring and tell them how mad you are, I use tesco a lot and I have had all sorts of things refunded back.
It is definitely worth a go!!!

;)

pink_poodle_queen

surfsister wrote: »

Hiya anyone know if tesco still refund delivery if late as I can't find any mention on their website now?

ta

They certainly do, ring their Customer Services section and politely explain that your delivery was late and it was most inconvenient because of blah blah blah.......

Good luck

surfsister

well they just told me they don't refund! Will try again. Thanks

ixedoc

i had a 7 - 9pm delivery slot and the grocery was delivered at 11:00 pm! i was not amused as i was working the next day and worse still my toddler woke up and wouldnt go back to sleep.
i called up cutomer services the next day and they did refund the delivery charges. hope this helps.

surfsister

worth a try then thanks!

bucksliz

I'd try emailing them. I had a delivery 24hours late last week! They didn't automatically refund, I had to ask. Go to
http://www.tesco.com/help/jump.asp?choiceA=1&choiceB=1 and fill in details.
If link doesnt work try logging in to tesco.com and go to 'help' page and then 'groceries' then click on the 'other problems with my deliveries ' question where you will find a link to 'Contact us form'. They are usually good with refunds on various things but you do need to ask and you do need to be polite!

pcg2001

I once emailed CS about a late delivery, but all I got was an email apologizing.

vangirl_2

Hi,
This might be a bit late but my mum had her meat delivered 1 day late on tuesday and they refunded her the £17.00 the same day without her even asking.