Npower rejecting Post Codes?

polymaff

Has anyone else been unable to get a quote online from Npower? It just keeps requesting your post code.

No HP post codes seems to be acceptable. Any others?

As the late TT would have said: "What a shower."

p.s. anyone know how to get in without a post code?

AndyPK

Prices vary by region.

Try
Www.uswitch.com

polymaff

AndyPK wrote: »

Prices vary by region.

Try
Www.uswitch.com

Yes, and grass is green - what relevance has either comment to my enquiry, Andy?

AndyPK

I meant you won't get in without a post code, because it needs to know where you live to give you a price.

uswitch would give you the available npower tariffs if the npower site isn't working for you. (it appears to work for me)

polymaff

AndyPK wrote: »

I meant you won't get in without a post code, because it needs to know where you live to give you a price.

uswitch would give you the available npower tariffs if the npower site isn't working for you. (it appears to work for me)

My query was as to whether others get their post code rejected on Npower's website, Andy. Npower tried using my post code themselves and confirmed the failure. They've promised to get back to me - ho, ho - when they've fixed things. I was just trying to gather data in the mean time.

Anyone else?

Incidentally, two of the well-known switching web-sites disagree on the particular tariff I'm looking at - so I originally tried to log into Npower's site to try to resolve who was right and who was wrong.

nicobrum

Nothing would surprise me with NPower and postcodes. I was an electricity only customer with them for over 8 years, during the whole of that time they had an incorrect postcode against my postal address. When I had to phone up I was always asked for the postcode and they told me I lived at a totally different address, so I always had to insist they use the rest of the postal address instead to find the account. It was drawn to there attention numerous times that they had an error in their database but they would do nothing about it as they didn't seem to think they were at fault. I had gas with British Gas and had no issues there or with any other utility company. When I moved both gas and elec to EON in 2008, there was no issues so the problem was with NPower itself and not my electricity meter. The house was built in the early 1980s so it was not even a new build problem. Did they try using your full postal address instead?

polymaff

nicobrum wrote: »

Nothing would surprise me with NPower and postcodes. I was an electricity only customer with them for over 8 years, during the whole of that time they had an incorrect postcode against my postal address. When I had to phone up I was always asked for the postcode and they told me I lived at a totally different address, so I always had to insist they use the rest of the postal address instead to find the account. It was drawn to there attention numerous times that they had an error in their database but they would do nothing about it as they didn't seem to think they were at fault. I had gas with British Gas and had no issues there or with any other utility company. When I moved both gas and elec to EON in 2008, there was no issues so the problem was with NPower itself and not my electricity meter. The house was built in the early 1980s so it was not even a new build problem. Did they try using your full postal address instead?

Their first question was has your post code changed recently to which I replied. It has been that post code for the last 25 years - during which I have been a customer of yours on two occasions! We didn't go on to the address as I explained that I was intending to sign up with them via TopCashBack - which required a online application. Oh - well it is their fault! No it isn't, I get the same fault when I log ito Npower directly. I'm only going to sign up on the phone if you agree to pay me the fee you would have paid to TCB - i.e. £60. We can't do that. Yes you can. And that was about that - except that they've promised to attend to the problem and call me back this morning.

What a shambles. I'm not holding my breath

nPower

polymaff wrote: »

Has anyone else been unable to get a quote online from Npower? It just keeps requesting your post code.

No HP post codes seems to be acceptable. Any others?

As the late TT would have said: "What a shower."

p.s. anyone know how to get in without a post code?

Hi polymaff,

Thanks for your message. Please contact us using the details on our profile page so we can help with your price enquiry.

Thanks,

Jen

polymaff

nPower wrote: »

Hi polymaff,

Thanks for your message. Please contact us using the details on our profile page so we can help with your price enquiry.

Thanks,

Jen

I really don't see the point. Ten days ago I reported a fault with your website. Nine days later (yesterday) it is still faulty - and so it is this morning.

I've wasted hours - two hours, yesterday, online and on the phone, trying to get your colleagues to explore creative ways of getting me on board - just to be given "can't do that" responses over and over again.

I'm waiting for an agreed call back at an agreed time this morning - the dealine is now past with no call received.

This is the last day of my old tariff. I initiated a switch to another supplier, but then noticed your Nov 18 fixed tariff - slightly more expensive than the alternative, but fixed, whilst the other is variable. On the surface the choice seems obvious, particularly with the TopCashBack £60 kick-back on the Npower offer - except that it appears that Npower is still the same old - maybe worse - basket-case of incompetence.

Almost certainly worse, as before I only had serious billing issues once I was a customer. Now, it seems, that abuse extends even to prospective customers.

EDIT: Incidentally, I also tried web-chat and have captured the exchange to file. In that, documented, conversation, Npower's representative gave me a quotation which I knew should be about £1,700 pa for "£715.66 per year".

Ready to stand by that quotation, Npower?

polymaff

Here's part of the redacted trancript, by the way:

[Npower agent]: No problem, I'll help you with the best suitable quote for you.
[Npower agent]: I'll need few details from you. Will that be fine with you?
You: [my postcode (Eastern) district)], November 2018, 34500kWh gas, 4900kWh electricity
[Npower agent]: Thanks for the details. Who is your current supplier? What tariff are you on now?
You: Never mind - just give me the costs
You: I don't want a comparison - just the annual costs
[Npower agent]: Please give me 2 minutes.
[Npower agent]: Thank you for your patience.
You: The number you gave me has finally answered - and they've told me that that was the wrong number
[Npower agent]: I'm sorry for the incorrect number.
[Npower agent]: Have you got the quote with annual spend?
You: From you - no. From the telephone, no
[Npower agent]: Sorry for that.
[Npower agent]: I'll help you with this.
You: That is what you said some time ago
[Npower agent]: The annual spend is £715.66 per year and estimated monthly is £59.64

Going to stand by it, Jen?

Smodlet

Hi polymaff. I hope you won't find this useless but I am intrigued. I've never had post code issues with an energy provider before but had tons of them when I worked in telecomms. All it needed then was for someone to type one character in a post code incorrectly and it was ******ed for all time. While it is hardly your job, have you thought of sending nPower a link to royalmail.com proving your post code is what it is? That was about the only thing that worked for me, back in the day.

I have been with nPower for years and have had to raise complaints on several occasions; usually, their complaints dept. is pretty good... And it is worth asking for compensation if your complaint is upheld, in my experience. I really HTH.