GSP question - seller asking to send to different address

Trapdoor

I'm not a regular seller on eBay but decided to list a few bits, fairly low (sub £20 value) items. Don't normally send internationally but decided to use GSP ... used it a couple of times before and it seemed fairly problem free.

Anyhow, sell an item to a Spanish buyer, £15 value. He pays and sends a message (in Spanish!) asking for the item to be sent to a specific address. I ignore this as it's gone through GSP and ebay tells me to ship to the GSP centre. It was posted on Friday, day after it was won.

I have been chased up 3 times now in Spanish asking to confirm the delivery address, and each time have stated that it was bought through GSP and will be sent to the address he has setup with ebay. Again today got another email translated as saying "can you confirm you have sent it to my address" and this time I just replied Yes ... and stated it is on its way and to check the ebay tracking (which says it's left the GSP centre.

My query really is, what happens if he has the wrong address with ebay? I was under the impression that this isn't for me to worry about and so long as it has been received and checked at the GS centre and sent on, my liability has ended? I don't believe I could have sent directly to him anyway if it had been sold under GSP.

Anyone have any relevant experience?

Lisbon

If you sold it under the GSP you need to send to the UK address provided by ebay and they are responsible for what happens next. If his address is incorrect, that's the buyer's issue.

theonlywayisup

As above.

However, I get this several times a month and I don't ignore the message. I refund the payment - issue with buyer's address - and they pay again with the correct post-GSP address. Like some domestic buyer's, some GSP buyer's firstly don't realise it's GSP and secondly make a mistake during checkout. Most want the item, not hassle.

Why did you ignore the message?

soolin

theonlywayisup wrote: »

As above.

However, I get this several times a month and I don't ignore the message. I refund the payment - issue with buyer's address - and they pay again with the correct post-GSP address. Like some domestic buyer's, some GSP buyer's firstly don't realise it's GSP and secondly make a mistake during checkout. Most want the item, not hassle.

Why did you ignore the message?

I wouldn't ignore the message but I wouldn't cancel the sale- the address issue will be between ebay and the buyer so personally I would respond once, politely saying they need to contact ebay and let them know that the onward address is wrong and that would delay shipping for 24 hours to allow them to do so.

Yes I know it only cost sus 20p but there is also the hassle of having to cancel the sale to avoid a defect and then potentially falling foul of the 'selling outside ebay' rule they now enforce to a draconian degree. I would not risk just refunding and asking for a new address as I suspect that could scupper the GSP element and allow buyers to insert a foreign address and expect UK prices.

Trapdoor

The item has already gone off to the GSP centre and is showing as having left the UK.

Problem is, he is communicating in Spanish. Having sold items in the UK, you often get people asking to ship to another address because they don't want wife to find out, or there won't be anyone in and I generally state "...sorry, PayPal address only. You need to get RM to redirect it or redeliver it".

My listing clearly stated International sales via GSP to as far as I'm concerned it's up to the buyer to ensure ebay have their correct address. From what I can glean from his (translated) messages, he wants it delivered somewhere other than his home address.

I did email him back (in Spanish via Google translate) to say he needed to ensure his address on ebay was correct but he ignored that and just asked again whether it was being sent to his alternative address. There appeared to be no 'understanding' or attempt to fix the issue at his end so because of my dispatch time, I wanted it off to the GSP centre.

He will have to sort it out with ebay then, if it doesn't get to him. I just wanted to ensure, as far as ebay were concerned, my side of the sale had been completed correctly. And I assume because it reached the GS centre within the time and has been handled there, then it's now eBay's issue.