Amazon music - bought the album, where's the digital version?

Nagme

Okay so it was in 2006, but according to Amazon in my Orders section, the album should be in my Amazon Cloud player or I can auto rip it.

If I search for the album in my Amazon Music App it wants payment.

Been round and round can't work out what to do. I don't have a pc or laptop..

Please could anyone point me in the right direction?

forgotmyname

I purchased a CD the other day and it came up instantly you can listen to it now.

As it was 2006 then there probably wont be a record or your purchase because the feature did not exist.

Terry98

Sign into your account via https://music.amazon.co.uk/home

You should then see all the music you have purchased and it will give you the option to download.

grumpycrab

Terry98 wrote: »

Sign into your account via https://music.amazon.co.uk/home

Yes, click Purchased on the left or go to
https://music.amazon.co.uk/recently/purchased
Click on the Purchased column label and it'll reorder from earliest bought; mine starts at 2002.

Nagme

Thanks for the replies.

I can see the album in my orders section. Yes - back to 2006!
Next to the album I have the option of auto rip and Amazon cloud.
I have searched and cannot find the Amazon cloud
I have the Amazon Music App. The app does not recognise that I have purchased the album.

EssexExile

Perhaps that particular album wasn't eligible for the free download.

Nagme

EssexExile wrote: »

Perhaps that particular album wasn't eligible for the free download.

The album does have the auto rip option, but when I click on it, it takes me to the Amazon home page.

I've been on the phone to Amazon customer service for half an hour. They can't work it out either and have had to escalate it. Hopefully I'll be in a position to update this thread with the outcome in case anyone else has similar issues....