Npower Bill - please help me understand this???

ChrisDA95

Hello. I heard from Npower saying I need to pay them, so I spoke to one of their Indian 'support team' members about it, here is what he said:

Electricity contract ended on 01.02.2017. On 29 March 2017,final electricity statement was created based on actual final reads of 1 February 2017, i.e. Electricity - Day (Our reading) - 11575, Electricity - Night (Our reading) - 11455. After that account was in credit of £21.35 and was refunded on 30.03.2017.

On 22.08.2017, there wad discussion with other supplier EDF and records stated closing reads as 11627/11506 as it is within tolerance based on 2 actual reads, i.e. reads of 31.03.2017 as 11643/11353 received over call and reads of 23.09.2016 as 11393/11300 need to amend the supply loss read and close the pending disputes . Amended the read and account is billed and invoiced with the same read from 21.11.2016 to 01.02.2017 total amount this period is £52.27 and total balance is £13.26.

I have learning difficulties so this seemed more difficult than learning French. Can someone kindly translate this into a sentence easily enough to understand. Do I have to give Npower money? seems stupid after not being with them for a while. Of course I will pay if I have to, but if I don't then hell no, pay back for the rubbish they call customer service.

System

ChrisDA95 wrote: »

Hello. I heard from Npower saying I need to pay them, so I spoke to one of their Indian 'support team' members about it, here is what he said:

Electricity contract ended on 01.02.2017. On 29 March 2017,final electricity statement was created based on actual final reads of 1 February 2017, i.e. Electricity - Day (Our reading) - 11575, Electricity - Night (Our reading) - 11455. After that account was in credit of £21.35 and was refunded on 30.03.2017.

On 22.08.2017, there wad discussion with other supplier EDF and records stated closing reads as 11627/11506 as it is within tolerance based on 2 actual reads, i.e. reads of 31.03.2017 as 11643/11353 received over call and reads of 23.09.2016 as 11393/11300 need to amend the supply loss read and close the pending disputes . Amended the read and account is billed and invoiced with the same read from 21.11.2016 to 01.02.2017 total amount this period is £52.27 and total balance is £13.26.

I have learning difficulties so this seemed more difficult than learning French. Can someone kindly translate this into a sentence easily enough to understand. Do I have to give Npower money? seems stupid after not being with them for a while. Of course I will pay if I have to, but if I don't then hell no, pay back for the rubbish they call customer service.

It would seem that your old supplier raised a final bill without waiting for validated meter readings from the gaining (your new) supplier. The gaining supplier manages the transfer progress and part of the process is asking you for meter readings. These readings are then passed to an industry third-party for validation. Once validated, these readings should be used to open and close your accounts.

It would seem that two suppliers have now agreed to use the validated readings. You may end up paying NPower a little more but you will not pay for the same electricity twice. The ‘key’ thing to check is that the opening and closing readings are the same.

I hope that the above makes sense.

ChrisDA95

Hengus wrote: »

It would seem that your old supplier raised a final bill without waiting for validated meter readings from the gaining (your new) supplier. The gaining supplier manages the transfer progress and part of the process is asking you for meter readings. These readings are then passed to an industry third-party for validation. Once validated, these readings should be used to open and close your accounts.

It would seem that two suppliers have now agreed to use the validated readings. You may end up paying NPower a little more but you will not pay for the same electricity twice. The ‘key’ thing to check is that the opening and closing readings are the same.

I hope that the above makes sense.

Thank you! That is indeed much easier to understand. :j