Sainsbury's Bank balance transfer nightmare

tigerminxy

After seeing it recommended in an MSE newsletter, I applied for a Sainsbury's Bank credit card so I could transfer a balance. It's been an absolute nightmare and I'd appreciate any advice.

The latest problem I'm dealing with now is Sainsbury's have transferred a balance from a card from a bank I don't bank with and not the one I requested. It's cost me money in interest on the old card and it's costing me a lot of time and hassle, because I have to do all the chasing on this.

They said it can take them 8-10 weeks to investigate what's happened and I have to call them every week to get progress reports. (Absolutely no offer to contact me - I have to do all the work.) Meanwhile, there's a balance sitting on the account and I have to call them to make sure they don't take any payments for it. (I haven't used the card for purchases at all.)

What kind of recompense do I have on this? It's been a complete shambles from Sainsbury's.

YorkshireBoy

Have you made a formal complaint?


As to recompense, you'd expect to be put back in the financial position you'd have been in had the issue not arisen...plus something for distress and inconvenience.

Weybridge78

Sainsbury's are very good with complaints. Write to them formally. Ask what you want back. Calculate the extra money you have been charged as a result of their incompetence. They will give more for goodwill.