Faster money transfer

oldguysrule

I applied for a Sainsbury balance transfer card to move a balance from a Debenhams card to a Sainsbury's one
After 3 weeks I contacted them for an update on the balance transfer to be told it can't be done as Debenhams are not on the faster money transfer system so Sainsbury's cannot action the transfer.
Why can't this info be readily available when you apply rather than wait over three weeks then it leaves you no time to try for another one.

takman

oldguysrule wrote: »

I applied for a Sainsbury balance transfer card to move a balance from a Debenhams card to a Sainsbury's one
After 3 weeks I contacted them for an update on the balance transfer to be told it can't be done as Debenhams are not on the faster money transfer system so Sainsbury's cannot action the transfer.
Why can't this info be readily available when you apply rather than wait over three weeks then it leaves you no time to try for another one.

Just been on the website and clicked apply for a balance transfer card, the next page is this one:

https://www.sainsburysbank.co.uk/credit_cards/popup/cca-extended-bt-pop

It states on this page:

"Please note, we may not be able to process balance transfers from some providers. Check our exclusions"

When you click on the "Check out exclusions" link it takes you to a page which states:

Balance transfer exclusions

We may not be able to process transfers from some store cards, charge cards and American Express credit cards.

If it is not possible for us to complete your request, you will receive a letter shortly after your application confirming this.

If you would like clarification if your transfer can go ahead prior to your application or if you are unsure, please contact your provider to find out your type of credit card and call us on 08085 40 50 60* for additional details. Lines are open: Mon – Fri 8am–10pm and Sat - Sun 8am–6pm.

So it does state you need to ring them if you want to be sure before you apply.

Weybridge78

Did you not receive a letter a few days afterwards saying it couldn't be done? Complain.