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BT charging me for engineer visit that wasn't needed.

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Comments

  • smallblueplanet
    smallblueplanet Posts: 1,148 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 22 September 2017 at 7:51AM
    I'm sure the OP appreciates the help.
  • Thank you all for your help :o

    I have gone onto my BT account, with the intention of checking if the charge is correct or not etc. and now it's saying my full initial bill was paid yesterday ???

    I don't remember paying it, nor do I have the money to pay it until tomorrow, so I'm not entirely sure what's going on there :rotfl:
  • phillw
    phillw Posts: 5,692 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I don't remember paying it, nor do I have the money to pay it until tomorrow, so I'm not entirely sure what's going on there :rotfl:

    Did you set a Direct Debit up? It might show paid as soon as they try to claim the money.

    A £50 line activation charge does sound high, but I'm sure it costs them more to activate some lines than others. Paying a flat fee is pretty common, we do it for prescriptions and postage stamps.
  • Yes I do have a direct debit set up phillw, but it's not due to go out until the beginning of the month.
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