Praise for Eon Forum Team

MrsWenger

I have thanked Helena within the relevant thread but I wanted to extend that thanks outside of it.

I have been with Eon a number of years and, whilst their tariff is not always the cheapest, I truly think the help and guidance provided by Helena and Malc justifies staying with them.

The true measure of any company is how customers questions or issues are handled and these guys have assisted me on a number of occasions with unfailingly promptness and a cheerful manner.

Thank you very much Helena and Malc, I really appreciate it!

Kind regards,

Tracey

E.ON_Company_Representative:_Helena

Thank you Tracey,

Thank you so much for such kind words

Malc and I really do love working on the forums and I know you've been such a loyal customer for a long time. So your post means a lot.

We know we can't fix everything, but we are always open and honest and try to give the best information and advice that we can.

Thank you again.

Helena:)

Former_E.ON_Company_Representative:_Malc

Ditto to what Helena says above Tracey. Many thanks for taking the time and trouble to post this. It's really appreciated. :T

We do try to be as open as possible and, even though we can't fix everything, we're always happy to give it a shot.

Thanks again Tracey.

Malc

Pars_Al

Quick question, if I moved to Eon would my BG smart meter still work as a smart meter?

Raxiel

Seconded,

You two were certainly one factor in my decision to switch back to E.ON.

Pars_Al wrote: »

Quick question, if I moved to Eon would my BG smart meter still work as a smart meter?

No.
Certainly not right away at least. Depending on the model it might at some point in the next few years, but it (probably) also might not.

Nathan94

Pars_Al wrote: »

Quick question, if I moved to Eon would my BG smart meter still work as a smart meter?

Quick answer, no.

Former_E.ON_Company_Representative:_Malc

Pars_Al wrote: »

Quick question, if I moved to Eon would my BG smart meter still work as a smart meter?

Morning Pars Al and welcome to the Forums.

As Raxiel says, at the moment, you'll lose some of the smart features if you change supplier. This includes the ability to send readings remotely and will mean the meter will need to be read manually.

Being able to change supplier without losing smart capability is something the industry is working to sort. A centralised database looked after by the Data Communications Company (DCC) is being set up to look after the Smart network for all suppliers. The aim is for customers to be able to switch supplier without losing the smart features of their meters. Not sure when it'll be fully up and running all over the country though.

Hope this explains Pars Al.

Malc

E.ON_Company_Representative:_Helena

Raxiel wrote: »

Seconded,

You two were certainly one factor in my decision to switch back to E.ON.



No.
Certainly not right away at least. Depending on the model it might at some point in the next few years, but it (probably) also might not.

Morning Raxiel,

Thank you, very kind words also :T

Helena

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

Seconded,

You two were certainly one factor in my decision to switch back to E.ON.

Morning Raxiel and welcome back.

Many thanks, too, for posting such kind comments. They're very much appreciated. :T

Malc