Car insurance policy change/cancellation

FutureGirl

If your policy auto-renewed in May then some point between then and now you would have received new policy documents. They would have also taken more than 1 payment since May, so by paying it's deemed you accepted the new premium / renew of the policy.

Aretnap

If your renewal data was in May and you thought it was actually today then your lucky it did auto-renew - if it hadn't your have been driving uninsured for the last 4 months. So I'm not really sure what you're complaining about...

ballybrown

Quick update folks.
Received £55 refund of cancellation fee.
Happy, so it DOES pay to complain

Quentin

ballybrown wrote: »

Quick update folks.
Received £55 refund of cancellation fee.
Happy, so it DOES pay to complain

Always worth escalating a complaint to the FOS (however poor your case may be)


That is because a "goodwill gesture" is often cheaper for the insurer than having to devote management time and money dealing with the complaint and the FOS.

Amst

ballybrown wrote: »

Quick update folks.
Received £55 refund of cancellation fee.
Happy, so it DOES pay to complain

Congratulations, you've helped contribute to higher premiums for everyone else (including yourself) because you now don't agree with policy terms and conditions you agreed to at the start. :T