TV Query

mjm3346

Boom_Boom wrote: »

Thanks for the replies.

The TV was worth between £700-£900 so if I had purchased this new I would have obviously expected it to last longer than 12 months - irrespective of warranty and I think under sale of goods act it is reasonable to expect it to last alot longer. Some sites even state 6 years which I can understand for that value.

I also don't think it makes one iota of difference that I won the TV. It was supposed to be a new product therefore should be treated as such and the Toshiba TV clearly had a flaw.

In regards to "just win another one " comments. If only it was that easy.

Although I won the TV, someone I assume will have had to pay Toshiba for it and they have sold a sub-standard TV.

It's all relative, if it was a bog standard 32 inch set I would expect many years service, if it was all singing all dancing with built in blu ray, HDD, 3D and with a 60" screen then anything over 12 months would be a bonus at that price.

You could see what they say on the consumer rights board

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

You could always try Toshiba direct, the various serial numbers would give them some idea of the age of the product - also searching the internet for your model to see if there are reports of an inherent fault rather than you just being unlucky.

sleepyjones

Not being funny but It doesn't really matter if you feel it should work for more than 2 years ... the warranty only covers it for 12 months, so it's kinda irrelevant what you or what anyone thinks. Unless you can prove that there was a fault when you received it, which I don't suspect you can

"The Toshiba Limited Warranty is applicable to all “Systems”
sold since 01.01.2013. Toshiba warrants any Toshiba TV,
Blu-ray-/DVD-Player, Satellite Receiver as well as TV-Accessory
(“System”) first sold to an end-user to be free from
defects in components and workmanship under normal use
for the duration of the warranty period which is twelve (12)
months (Warranty Period), provided that any claims under
this Limited Warranty must be applied for within the Warranty
Period. The warranty period commences on the original date
of purchase. Your original purchase invoice (sales receipt),
showing the date of purchase, model number and serial
number of the System, is your proof of the date of purchase.
"
Terms here : http://www.toshiba.eu/Contents/Toshiba_teg/EU/Others/SW/LW_CP.pdf

You can try entering your model number here and see what it says : http://support.toshiba.com/warranty

smitchy73

It wouldn't happen to be a problem with the power button is it?

JayJay1874

Totally understand the OP's thoughts around 'expecting it to last longer'. The sale of goods act is there for a reason, to protect consumers against goods that are not fit for purpose or reasonable expectations.

Retailers LOVE you to believe that once the 12 month warranty has expired then it's tough luck (unless you bought an expensive extended guarantee). This, in fact, is not the case, if a fault develops (due to a defect or poor quality). I've had many exchanges or repairs of high end goods by citing the sale of goods act to retailers (they HATE it when you bring that up).

The problem for you Boom Boom is, you did not purchase the item. The sale of goods act covers you to complain to the retailer (they can then take it up with the manufacturer). You're unlikely to get any joy out of Toshiba because you didn't purchase it (unless you got proof of purchase with the prize which doesn't seem to be the case). You could go to the comp provider. They're unlikely to exchange it, which would be understandable after 2 years. They could take it up with Toshiba (or whoever they bought it from) but again, will they even have the purchase details now?

It's a fair question you asked, but due to the strange circumstances of it being a comp win, and you not even being 100% sure who ran the comp, i'd say it's a lost cause unfortunately.

LeeRits

Boom_Boom wrote: »

I think under sale of goods act it is reasonable to expect it to last alot longer

Summary
The Sale of Goods Act requires all goods to be:

• as described
• of satisfactory quality
• fit for purpose

If your goods do not meet one or more of these criteria, the retailer is in breach of contract, which would give rise for you to claim under the Sale of Goods Act.

Your rights are against the retailer (the company that sold you the product), not the manufacturer, so you must make any claim against the retailer.

There is no retailer you can claim against, you didn't purchase it so unfortunately quoting sales of goods act won't get you anywhere. It would be up to the prize provider to take it up with the place they got it from, but they are under no legal obligation to do this (and you said you can't remember for sure who it was) so I'd recommend popping down to currys or somewhere else and getting the extended warranty with your new tv

2013yearofthehouse

You could try contacting Toshiba anyway - the worst they can say is that there is nothing they can do. Although I suspect they won't help you without the proof of purchase. I've never won anything big and after a few years use, I probably wouldn't be bothered if it broke, if I had received it for free. However, if it was something I'd purchased then I'd always contact the manufacturer, even when outside the warranty.

I had a TV develop dark lines after almost 4 years. It only had a 12 month warranty, but I contacted Sony anyway and they replaced the TV free of charge. They didn't say anything themselves (just that it was irreparable and would have to be replaced), but apparently if it's a common fault then you can often get a free replacement within 6 years, even after the warranty has expired.

Similarly, I had a problem with a cooker after 3 years and John Lewis (where I bought it from with a 2 year warranty) said I'd have to pay for an engineer to fix it, but when I contacted Zanussi directly, they fixed it for free.

I didn't mention the Sale of Goods Act in either case. I emailed Sony to ask if there was a fix for the dark lines and emailed Zanussi to make them aware of the fault as it could have been dangerous. I didn't ask for either to be fixed or replaced, they just offered to do it, so perhaps both problems were known common faults.