TV Query

Boom_Boom

A couple of years ago I won second prize in a competition which was a Toshiba TV (I think comp was Freeview). Anyhow, the TV has gone on the blink and I am not very happy at the quality of this product.


Unfortunately, I don't have any paperwork as the TV just came in the box. Obviously, I realise it's out of warranty, but I believe it is reasonable to expect this product to last longer than this.


Do you think it is worth trying to get in touch with someone about this. Problem is I can't find any emails or the comp and I can't really go directly to Toshiba with no details. Any suggestions?

Marg2k8

Boom_Boom wrote: »

A couple of years ago I won second prize in a competition which was a Toshiba TV (I think comp was Freeview). Anyhow, the TV has gone on the blink and I am not very happy at the quality of this product.


Unfortunately, I don't have any paperwork as the TV just came in the box. Obviously, I realise it's out of warranty, but I believe it is reasonable to expect this product to last longer than this.


Do you think it is worth trying to get in touch with someone about this. Problem is I can't find any emails or the comp and I can't really go directly to Toshiba with no details. Any suggestions?

Other people may say differently, but if I bought an electrical appliance, I would only expect it to come with a 12 month warranty, so in my opinion 2 years after winning, if it breaks down, that is just tough luck.

LadyMorticia

Marg2k8 wrote: »

Other people may say differently, but if I bought an electrical appliance, I would only expect it to come with a 12 month warranty, so in my opinion 2 years after winning, if it breaks down, that is just tough luck.

I agree with this.

deb2112

I'm sure people all have a different take on this one, but I'm always super grateful to receive a prize and if it only lasts a few months, I'd just accept it. I know it isn't quite the same thing but I'm on the tester program for a big retailer and one of the conditions in their small print is that there is no guarantee, so even if an item breaks a week after I've received it, there are no comebacks. However, as I've received it for free in the first place, this seems fair as far as I'm concerned.

LeeRits

If you bought the TV brand new, you'd have a standard 12 month warranty from the manufacturer and thats it (unless you paid for extra insurance). You've had it over 12 months so i'm pretty sure you can't do a thing about it. You say you're not happy with the quality of the product but you've had it 2 years, I imagine you were happy with the quality of it up until the point it stopped working? Take it on the chin and buy (or win) a new one.

I agree with deb2112. I'm grateful for any prize I get because it cost me nothing. I'd just write it off and get a new one (with insurance if I was concerned).

sleepyjones

Agree with above ... 12 month standard warranty

topsy73

Agree re the 12 month thing....on another note I won a Toshiba TV at bingo....after about 7 months ( I was unsure exactly) it went on blink...obviously I had no paperwork and was unsure when the bingo had even bought it. I contacted Toshiba and they sorted everything out their end. Collected TV and returned a new one to me within a week...very good after sales service considering x

Boom_Boom

Thanks for the replies.

The TV was worth between £700-£900 so if I had purchased this new I would have obviously expected it to last longer than 12 months - irrespective of warranty and I think under sale of goods act it is reasonable to expect it to last alot longer. Some sites even state 6 years which I can understand for that value.

I also don't think it makes one iota of difference that I won the TV. It was supposed to be a new product therefore should be treated as such and the Toshiba TV clearly had a flaw.

In regards to "just win another one " comments. If only it was that easy.

Although I won the TV, someone I assume will have had to pay Toshiba for it and they have sold a sub-standard TV.

Juzza12

Boom_Boom wrote: »

Thanks for the replies.

The TV was worth between £700-£900 so if I had purchased this new I would have obviously expected it to last longer than 12 months - irrespective of warranty and I think under sale of goods act it is reasonable to expect it to last alot longer. Some sites even state 6 years which I can understand for that value.

I also don't think it makes one iota of difference that I won the TV. It was supposed to be a new product therefore should be treated as such and the Toshiba TV clearly had a flaw.

In regards to "just win another one " comments. If only it was that easy.

Although I won the TV, someone I assume will have had to pay Toshiba for it and they have sold a sub-standard TV.

I THINK with regards to the 6 year thing that whoever bought it would have to prove the TV was faulty when purchased.

pate-ci0

Afraid I must agree with the comments re. warranty. You usually get a warranty card in the box, so regardless of whether you buy it or win it, you are informed of the repair/replacement policy of the manufacturer, and can register the product with them.

If you are buying the product, you generally will check for the warranty and if you don't like the conditions, don't buy it. As a prize, I would suspect that you would be expected to show reasonable responsibility in wanting the product; you should have researched it, and either not entered the competition if you did not like the warranty or other conditions of sale, or refused the prize if you won it. If you did not research the product or did accept the prize, then only the competition conditions should apply along with the manufacturer's warranty. I do not think the sale of goods act applies since you have been informed of the conditions of sale and have a pretty standard 12 months warranty; rarely heard of anything over 2 years regardless of price.

paddyandstumpy

Surely the SOGA would be between the seller and the purchaser of the item, as the OP is neither his rights are nada.