247HomeRescue Scam

JP_Wood · 17 September 2017 at 7:24PM

I purchased a boiler cover contract via Money Saving Expert website thinking that this would be a saving. I purchased this in April 2017. The first time I used the cover was when I had a problem with my boiler. I called 247HomeRescue who said that each claim there was an excess, which I knew about and said okay. I had an engineer out 3 days later who said the problem was an expansion reservoir. He said the company would order one up and contact me when to come back to fit it. Next day the company called to say that they would require another £144 for parts and labour costs to fix it as this expansion vessel was not covered as they do not cover anything to do with pressure. The contract I have does not say anything about this and states that all labour and parts are free of charge. I have now cancelled my 30 day rolling contract with them but they have took the £75 out my account and now say that this is the fee to call out an engineer. Another lie. This company s scamming people and think they should not be allowed on sites like money saving expert.

stuartJo1989 · 17 September 2017 at 7:38PM

Well...

I've found a contract online (may not be the same as your, but probably not too dissimilar)....

The contract doesn't simply state "The contract I have does not say anything about this and states that all labour and parts are free of charge"

The contract has quite a few sections titled "we do not cover"

So go and re-read your contract.

That being said, I'm by no means any expert on this sort of stuff but my very quick glance suggests that you may actually have a leg to stand on....

https://www.energyhelpline.com/Uploads/SupplierDocs/24-7_HomeRescue_Terms.pdf

IAmWales · 17 September 2017 at 8:09PM

You need to ask them under which particular clause they are denying your claim.

Anything marketed on the MSE website is done so as it brings in revenue for the site owners. It's not a recommendation, although I can understand that it may come across in that way.