Getting no info from MBNA

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  • [Deleted User]
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    barmonkey wrote: »
    They must have some kind of paperwork or records because they say that at least one of our accounts has it.
    "Records" can consist solely of account numbers, be fully comprehensive, or be something in between.
    I've never heard of a Bank acknowledging there was PPI and then refusing to divulge the financial arrangement it pertains to.

    Why hasn't the claim company already requested the information from the Bank (via a SAR) on your behalf?

    There is information missing from your posts...
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