Top marks to Morphy Richards customer service

Smiley_Mum

My slow cooker recently went a bit kaput on me, the thermostat was getting a bit dodgy and the knob on the lid broke so I called to see what they could do as it was still under warranty. When I called initially they said that they would send out replacement parts of a new thermostat and a new knob for the lid of the slow cooker.

I got a phone call this afternoon from a lady at Morphy Richards telling me that because the slow cooker that I have (the stainless steel 6.5 litre one with manual switch on it) is now discontinued they are unable to get the parts for me so they would send me out a new slow cooker the same as the old one but with a digital display on it.

http://www.tesco.com/electrical/Product.aspx?R=7325859 (old one) and the

replacement http://www.lxdirect.com/rf/navigation/product.do?Mis_item_id=15&product=151305328&D=151305328&Ntt=151305328&Dx=mode+matchall&Ntk=group_search&Mis_item_loc_id=1&Ntx=mode%20matchallpartial&Np=1&N=0&Nu=this_product&Nty=1&thisprod=151305328&SNtt=PJ221&SNu=pca_id

Ticklemouse

Thay are great, aren't they?

Last weekend, the handle on the lid of my 6.5L slow cooker broke, whilst Mr TM was drying it. It's less than 12 months old, but I've no idea where the receipt is - although I do know I still have it. I rang Morphy Richards, (on a normal number, using 18866) and explained my predicament. "No problem", said nice CS lady, "we'll send you a new lid as we don't replace just the handles. Should be with you within the week". So, should have it in a couple of days now.

I've heard of MR good customer service and can confirm they are great. Hats off to a company that treats it's customers well - it makes a refreshing change

tattooed_lady

They are good. When my kettle stopped boiling they told me to descale it, which I did and then when that didn't work they sent me a brand new one! Really pleased as I thought they would send me a box to return the old one!